Concessions Manager (Rogers Place)

About Us: This is an exciting opportunity to be at the heart of Rogers Place, a dynamic venue that hosts some of the biggest events in sports and entertainment. As part of ICE District Hospitality, you’ll be empowered to shape the food and beverage landscape within Rogers Place while working alongside a passionate and supportive team. From NHL hockey games to concerts and high-profile special events, we are passionate about delivering exceptional food and beverage experiences for our partners and guests. Our success is driven by strong leadership, operational excellence, and a collaborative, people-first culture.

The Concessions Manager is responsible for the overall organization, stocking levels and sanitation of all concession stands and portable stands. Responsible for maintaining proper inventory levels, product ordering and equipment maintenance for the food service operation prior to and during events.

Now, if you were to come on board as our Concessions Manager, we’d ask you to do the following for us:

• Understand all menus, product offerings, packaging, and pricing
• Ensures all concession areas have proper displays and merchandise
• Executes and ensures all security, safety and sanitation standards are achieved
• Provides operational planning to ensure appropriate teaming levels are met, as well as adequate products ordered to service each concession event
• Ensures associates have the tools necessary to complete their jobs and that high-quality standards are maintained at all times
• Builds and maintains strong relationships with clients, guests, and Compass associates
• Thoroughly and accurately uses applicable Compass systems (Purchasing Systems, Point-of-sale, Timekeeping systems and more)
• Achieves daily sales, assigned cost goals and budget goals
• Follows and enforces responsible alcohol service policies
• Effectively verifies all opening and closing inventories
• Executes required daily reporting in a timely manner and ensures required department reports are completed and information is compiled at month end closing
• Forecasts and adequately schedules associates to meet operational needs, desired targets and ensures customer/client satisfaction
• Uses all performance management tools to provide guidance to team and to ensure lines of communication are open between management and associates

Think you have what it takes to be our Concessions Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Able to communicate effectively with management team, associates, and guests
• English reading, writing, math, and computer skills required
• Must be able to work extended shifts of 10 hours or more as business dictates
• Must be flexible with schedule and able to work different shifts
• Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift given the nature of work environment
• Must obtain ProServe Certification

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
• Why join ICE District Hospitality? As part of ICE District Hospitality and in addition to the perks and incentives offered as a Compass Group Canada associate, this position is eligible for a Playoff bonus program and an annual KPI Incentive bonus program, as well as heated underground parking in the heart of downtown YEG!