Tim Hortons Supervisor Full Time

Key Responsibilities

Team Leadership

• Supervise and coordinate team members during shifts
• Provide direction, coaching, and ongoing feedback
• Train staff on job duties, food safety, and company procedures
• Support recruitment and onboarding of new employees

Operations Management

• Ensure all products meet quality and presentation standards
• Maintain proper stock levels and assist with inventory control
• Follow and enforce company policies (cash handling, food safety, scheduling)
• Complete daily reports, waste logs, and shift documentation
• Maintain a clean, safe, and organized work environment

Customer Service

• Deliver and model exceptional guest experience
• Handle customer concerns promptly and professionally
• Maintain a friendly, fast-paced service environment

Health & Safety

• Ensure compliance with food safety and workplace safety standards
• Report hazards, incidents, or equipment issues immediately

Qualifications

• High school diploma or equivalent preferred
• Previous experience in food service or quick-service restaurant
• Leadership or supervisory experience is an asset
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and under pressure
• Food Safety Certification (preferred or required)

Work Conditions

• Fast-paced environment
• Standing for extended periods
• Flexible shifts including mornings, evenings, weekends, and holidays

Why Join Us

• Growth and advancement opportunities
• Supportive team environment
• Training and development programs