Continuous Improvement Project Manager (SPA II)

The City of Edmonton is looking for forward-thinking professionals to join the Department Strategy Section as a Project Manager. Reporting to the Manager of Service Experience and Improvement, you will play a vital role in anticipating and planning for the future of our city. In this role, you’ll partner closely with clients to deconstruct their toughest business challenges, design strategies and action plans, while guiding them through implementation. You will translate ambiguous client challenges into effective, actionable solutions. You’ll work cross-functionally, lead high-impact initiatives, and continuously expand your expertise across different projects and teams. We are seeking a facilitator who can use their communication and negotiation skills to manage complex improvement projects. Join us in our commitment to continuous improvement and help us design services through a customer-centric lens. As a Project Manager, you are an essential part of the team dedicated to continuous improvement and integration across City Operations. You will contribute to developing methodologies that assess, prioritize, and align initiatives at the department, branch, and corporate levels. Your day-to-day work involves leading project discovery and detailed scoping to ensure improvements are successfully implemented. By collaborating with various teams, you will help identify innovation opportunities and review services to ensure they meet the needs of the people we serve. You will also ensure that our structures and processes are perfectly aligned with the broader strategies of the Branch and Section. Ultimately, your work helps create a more efficient, effective, and responsive city government. What will you do? - Lead project discovery, scoping, analysis, and implementation of service improvements within the department - Confidently working with extended leadership teams and stakeholders (Deputy City Manager, Branch Managers, Directors, Managers, Supervisors) to ensure their needs/expectations are met - Facilitate workshops and improvement sessions to foster collaboration and design-led solutions - Develop and monitor performance measures to identify trends, issues, and areas for corrective action - Partner with internal collaborators and community partners to coordinate and integrate strategic activities - Manage the full life-cycle of projects, including business case preparation, financial analysis, and reporting - Research best practices and emerging technologies to keep City Operations at the forefront of innovation - Creative problem-solving and systems thinking to assess options to achieve outcomes while recognizing the broader impacts and connections across the corporation - Act as a champion for the department while participating in various committees and working groups