Branch Correspondence and Report Coordinator

The Building Great Neighbourhoods branch is looking for an organized, collaborative, and communicative individual to join our team as a Branch Correspondence and Report Coordinator! Reporting directly to the Strategic Coordinator within the Office of the Branch Manager, this role acts as a vital bridge between operational teams, leadership, corporate business partners, and community members. You will play an essential part in maintaining branch transparency, public trust, and operational alignment by managing incoming correspondence and coordinating City Council reports. In this fast-paced environment, you will translate technical infrastructure and project details into clear, engaging plain language that resonates with leadership and members of the public. Additionally, you will drive continuous process improvements, support strategic branch projects, and guide administrative workflows across the team. If you excel at written strategy, navigating politically sensitive topics, and building collaborative relationships, we would love to hear from you! What will you do? - Produce high-quality, professional first drafts of responses to public inquiries, Mayor and Councillor inquiries, memos, and briefing notes using clear, plain language - Coordinate the end-to-end report and briefing schedule for the branch, tracking materials to ensure milestones and deadlines are consistently met - Review and synthesize complex, technical engineering and project data into clear, accessible key messaging for internal and external audiences - Collaborate with key corporate business partners across City Operations, Law, Finance,Communications and other applicable branches to align report narratives, gather input and resolve feedback - Manage POSSE inquiry tracking and business shared email accounts for incoming correspondence, ensuring proper routing and delegation - Design, implement, and maintain standardized templates, operating procedures, and tracking dashboards to improve branch administrative efficiency - Support branch-wide strategic initiatives, such as business planning, research benchmarking, town halls, and internal engagement activities - Provide procedural guidance and technical mentorship to administrative personnel regarding document formatting, workflows, and software system entry - Perform other related duties as assigned