Operational Coordinator - Safety Codes

Ready to bring your strategic expertise to a team that shapes our city’s growth? As the Operational Coordinator within our Safety Codes Permits and Inspections (SCPI) section, you will do much more than keep projects on track; you will drive operational excellence. Reporting to the General Supervisor of Compliance, Learning and Innovation, this role is a central hub for business continuity, continuous improvement, and change management. Leveraging your strengths in critical thinking and strategy development, you will advise leadership and collaborate with section teams to turn ideas into actionable plans. From navigating complex issues to overseeing document and budget management, your work directly ensures our operational commitments, training programs, and recruitment goals are successfully met. If you are an analytical, collaborative coordinator who thrives in a fast-paced environment, this is your opportunity to make a lasting impact. What will you do?: - Lead the Safety Codes Officer (SCO) Rotation Management Project, tracking progress, training requirements, and future placements based on certification credentials. - Maintain complex section registries and records, including Safety Codes Council certifications, Designation of Powers, and mandatory City training compliance. - Collaborate across teams to refresh, amend, and maintain the accuracy of 311 script documentation throughout the year, applying risk mitigation strategies to resolve operational disruptions and ensure service consistency. - Facilitate collaborative meetings, manage section documentation, and coordinate training and technology needs to serve as a central resource for operational continuity. - Serve as a central leader for the clerical network, fostering consistent processes and ensuring operational alignment across the section. - Coordinate the clerical team across the section, assigning tasks and facilitating regular meetings to ensure team alignment. - Provide administrative guidance, task assignment, and coverage coordination for the clerk network across the section. - Build and maintain collaborative relationships across City departments and with external city-building partners to foster trust, share key updates, and keep shared initiatives moving forward. - Manage the position allocation process, tracking recruitment requests (RAFs), workbooks, and position descriptions to ensure accurate reporting structures. - Draft advanced administrative materials, including memos, ombudsman inquiry responses, performance audit reports, and section newsletter articles. - Perform key administrative tasks within Document Management Systems (DMS) and support databases, ensuring metadata integrity and coordinating document lifecycles. - Prioritize and execute administrative tasks and project assignments from leaders within the Compliance, Learning and Innovation (CLI) team, the Section Director, and the Section Coordinator. - Monitor project milestones and send proactive reminders to team members to ensure deadlines are met.