Smart 3D Administration and Support Specialist

Mississauga, Ontario, Canada

The Smart 3D (SP3D) Support Specialist supports the Hexagon Smart 3D application in a project environment with regards to the following: User support, Project support, SP3D project administration including but not limited to maintenance, customization, integration with other software, software upgrades.

System level activities required to support the following software above, this includes activity items such as:

• Set‑up and monitoring application backup, scheduled tasks, batch services, Internal Development and managing user access.
• Drive and lead software certifications, User Acceptance Testing, Requests for Change and delivery processes, ensure issues are communicated to developers and software vendors as needed.
• Configure, test and put into production S3D for new projects.
• Provide user support for S3D projects and software integration with other applications including but not limited to: SPF, Smart Electrical, Smart Instrumentation, Smart P&ID.
• Maintain project borders and security identifiers.
• Resolve software installation issues.
• Liaise with external vendors including IT developers to investigate unusual problems with software releases/ hardware issues, or to receive assistance with hardware and peripheral malfunctions.
• Resolve CADD problems related to the software application.
• Train users as needed in supported software use.
• Support and maintain the Engineering Tools development and certification servers.
• Work directly with other areas of IT (e.g. Data Centre, infrastructure services etc.) to investigate, escalate requests and/or to seek advice on technical support issues regarding Applications Development, Data Centre and Infrastructure Services.
• Drive implementation initiatives from Planning to Execution.
• Liaise with Developers, staff Engineering and Chief Designer to define and implement enhancements.

• Preferred College Diploma or University Degree specialized in a related technology from an accredited institution and minimum of five to ten years of relevant experience.
• Knowledgeable with the Intel hardware platform and Windows Operating system.
• Ability to investigate, assess and resolve issues associated with hardware and software problems.
• Ability to effectively interface with staff, project management team, and internal clients.
• Capable of supporting the Engineering applications for which the branch is responsible.
• Demonstrate initiative and results‑oriented performance.
• Good verbal, written, organizational and presentation skills.

Wherever you are in your career – and whoever you are – AtkinsRéalis is for you. Here, support and collaboration are a vibrant part of a culture that lets you choose where – and how far – your career can go. Take on projects that push boundaries and drive sustainable impact, surrounded by colleagues who believe there's no limit to how brilliant you can be. It's time to join a like‑minded team where you'll be rewarded, supported, and free to be your kind of brilliant.

Explore the rewards and benefits that help you thrive – at every stage of your life and your career at AtkinsRéalis in Canada.

Enjoy competitive compensation, employee recognition, and a brilliant range of flexible benefits you can tailor to your health, wellbeing, financial and lifestyle needs.

Make the most of diverse opportunities for training and professional development to grow your skills and expertise.

And take advantage of our hybrid working culture and generous time‑off policies to balance a fulfilling career with your personal life.

Be rewarded. Find out more.