Head of Network Operations (NOC)

Location: Montreal, Quebec

Head of Network Operations Center (NOC)
Location: Montréal, QC — Hybrid
Employment Type: Full-time
The Opportunity
Our client is a growing clean-energy technology company developing connected hardware and software solutions for the residential energy market.
They are looking for a Head of Network Operations Center (NOC) to build and lead the operational function responsible for monitoring and supporting their connected products and cloud infrastructure.
This is a senior leadership role combining 24/7 network operations, cloud infrastructure, customer and product support, incident management, technical troubleshooting and operational process development. You'll work closely with teams across Engineering, Product, Customer Support, Sales, Supply Chain and Manufacturing to ensure production systems and deployed products remain reliable, secure and scalable.
What You'll Do
- Build, develop and lead a 24/7 Network Operations Center
- Establish the processes, tools and operating model required to monitor connected products and production systems
- Lead first-line operational support, including system monitoring, failure detection, incident response and escalation
- Ensure complex technical incidents are effectively triaged and driven through resolution
- Develop processes for customer and partner onboarding across both B2C and B2B environments
- Work cross-functionally to support the operational rollout of new products and releases
- Establish and manage change-management and release processes
- Develop effective knowledge-management practices, including technical guidelines, documentation, manuals and operational checklists
- Lead root-cause analysis of recurring incidents, bugs and system failures and implement sustainable corrective processes
- Design, deploy and manage cloud infrastructure services across multiple environments, with a strong focus on Microsoft Azure
- Develop a cloud operations strategy covering scalability, availability, capacity planning, performance and cost management
- Develop operational tools and processes supporting reliable cloud infrastructure management
- Establish processes supporting security, data privacy, audit and compliance requirements
- Provide advanced technical troubleshooting and Tier 3 support for complex infrastructure and operational issues
- Define and track appropriate operational processes, standards and performance expectations
- Lead, coach and mentor technical team members
- Partner closely with technical and business teams to continuously improve service reliability and operational performance

Special Perks:
The Environment:
This is an opportunity to join a growing technology company working at the intersection of clean energy, connected hardware, cloud infrastructure and residential technology. You'll have the opportunity to build and shape the NOC function as the company's deployed product base and operational requirements scale.
The company offers a comprehensive benefits package, employee stock options and flexible working hours.

Must Have Skills:
What We're Looking For:
- 10+ years of hands-on experience in cloud infrastructure, network operations or operational technology environments, including significant leadership experience
- Extensive experience working in or leading a Network Operations Center (NOC)
- Strong experience building or scaling 24/7 monitoring and incident-response operations
- Extensive expertise with Microsoft Azure and scalable cloud infrastructure
- Strong understanding of infrastructure across Windows, Linux, IP networking, DNS, firewalls and load balancers
- Experience with DevOps, Git, Python, PowerShell, Docker and Kubernetes
- Strong knowledge of Site Reliability Engineering (SRE) and DevSecOps practices
- Experience with Agile methodologies; SAFe experience is an asset
- Strong incident management, root-cause analysis and advanced troubleshooting capabilities
- Experience establishing operational processes, controls, documentation and compliance practices
- Proven ability to lead cross-functional teams and make complex technical and operational decisions
- Strong communication skills with the ability to work effectively across technical and non-technical teams

Nice to Have Skills:
Industry Experience:
Experience in the energy sector is strongly preferred, particularly within connected or distributed energy technologies such as solar, battery storage, EV charging, energy management or other networked energy infrastructure.
Nice to Have:
- Bilingual French and English
- Experience supporting connected/IoT products
- Experience operating technology that combines physical hardware, cloud infrastructure and remote monitoring