Technical Resolution Specialist (L3)- Clean Energy

Location: San Francisco, California

Location: San Francisco, CA — Hybrid
Employment Type: Full-time
Travel: Approximately 75%
The Opportunity
Our client is a growing clean-energy technology company developing next-generation residential energy solutions across solar, battery storage, EV charging and home energy management.
They are looking for a Senior Technical Resolution Specialist (L3) to serve as the highest-level escalation point for complex technical and customer issues that cannot be resolved through earlier support channels.
This role combines technical troubleshooting, root-cause analysis, customer escalation management and field-based problem solving. You'll work across technical, field and business teams to investigate difficult cases, assess installation risks and drive issues through to resolution.
What You'll Do:
- Own complex technical and customer escalations through resolution
- Investigate and identify root causes of unresolved technical and installation issues
- Evaluate cases and help mitigate installation risks, losses and other potential exposure
- Partner with technical, field and business teams to develop appropriate solutions
- Present complex escalation cases internally with recommended resolutions
- Apply strong knowledge of residential energy systems, installation requirements and related business processes
- Review contractual and installation details to understand the technical and financial implications of individual cases
- Manage cases independently while maintaining a high standard of customer service

Must Have Skills:
What We're Looking For:
- 7+ years of relevant professional experience
- Technical electrical or engineering education, or equivalent practical experience
- Extensive experience with residential energy systems
- Experience managing complex technical/customer escalations
- Solar/PV experience is an asset
- Strong troubleshooting, analytical and root-cause problem-solving skills
- Comfortable working independently and making decisions on complex cases
- Strong written and verbal communication skills with the ability to explain technical issues clearly
- Professional, customer-focused approach and strong interpersonal skills
- Ability and willingness to travel approximately 75%