Account Manager

About NationGraph

NationGraph is making public sector data accessible and actionable for businesses selling to cities, counties, state agencies, schools, and special districts. NationGraph's data and intelligence engine provides buying signals derived from millions of public sector sources. Founded in 2024, NationGraph is dedicated to making uncommon knowledge common, because public data should actually be public. Learn more at nationgraph.com
The Opportunity
We're looking for an Account Manager to own post-sale customer relationships and drive adoption, retention, and expansion across our growing customer base. You'll be the primary point of contact for customers after they sign, ensuring they get value from NationGraph and grow with us.

What You'll Do

• Own a portfolio of customer accounts, serving as their primary point of contact and trusted advisor

• Drive product adoption by running onboarding sessions, training users, and building custom workspace configurations

• Monitor account health using product usage data, signals, and regular check-ins to identify risks and expansion opportunities

• Manage renewals and upsells - ensuring customers see clear ROI and expanding seat counts and feature adoption

• Collaborate with sales, product, and engineering to relay customer feedback and influence the roadmap

• Build and maintain case studies and testimonials from happy customers to support marketing and sales efforts

What We're Looking For

• 2+ years of experience in account management, customer success, or a related client-facing role in B2B SaaS

• The ability to retain and amplify revenue generation from your coverage

• Strong communication skills - you can explain complex product features clearly and build trust with stakeholders at all levels

• Experience managing a book of business with retention and expansion targets

• Comfort with data - you can pull usage reports, spot trends, and use data to drive conversations

• Proactive and organized - you follow up before being asked and nothing falls through the cracks

• Genuine interest in government, public sector, and technology

Nice to Have

• Experience in govtech, edtech, or selling into SLED (state, local, education) markets

• Familiarity with CRM tools (HubSpot) and customer success platforms

• Experience with procurement data, government contracting, or public sector workflows

• Background in onboarding or training customers on technical products

Benefits:

• Competitive salary + early-stage equity