Dispatch Supervisor

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This is a position at Grade 10.Job Summary

The incumbent is responsible for the timely and efficient movement of Canadian National Transportation Limited (CNTL) Owner-Operators and CN equipment to meet customer expectations. The incumbent oversees truck productivity to ensure optimal truck utilization and performance to key metrics. The position liaises with Customer Service, Terminal Operations, and Rail Planning to ensure efficient coordination. The role plans proactively to meet on-time performance metrics in a cost-effective manner.

· Ensure moves to trucks are assigned accordingly

· Oversee Dispatch board's fluidity to maintain constant monitoring and re-planning as required including ensuring cost-effective on-time performance

· Answer incoming calls from CNTL Drivers and solve problems, ensuring key metrics are met

· Resolve any operational and delivery problems that require immediate attention in a professional and effective manner.

· Understand, interpret, and ensure adherence to applicable Canadian and US DOT trucking regulations

· Monitor metrics and find solutions to reduce customer wait time, terminal wait time, moves per load and outside cartage utilization

· Ensure discipline exceptions are identified and resolved to reduce costs as well as improve the supply chain for further efficiency

· Oversee tool plans, changing live load and unload to drop, create equipment pools, preload lists, file empty miles, liaise with customers to find optimal appointment windows including supply trucks to shunt.

· Ensure all loads and empties have executable appointments

· Communicate with customers to arrange pick-up and delivery appointments

· Rebook delivery appointments with customers when exceptions occur

· Ensure key metrics are met

· Collaborate with Driver Managers to ensure fleet sizing is correct

· Order outside cartage from approved companies

· Confirm swamping requirements are ordered and met

· Coordinate with Terminal to ensure loads are preloaded on chassis, pad plans are correct to achieve customer delivery appointments, decongestion plans, and problem-solving including missing bills and gate reporting issues

· Liaise with Customer Service as issues arise during pick-up or delivery, on-time metrics, and move priorities

· Communicate with Rail Planning to ensure correct reservations are applied, customer priorities are met, and recovery trucking is executed when required

The role has standard working conditions in an office environment with a varying 24-hour shift work from Monday to Sunday and is eligible to participate in CN's hybrid work model. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management.

Transportation and Logistics

· Between 3 to 5 years of experience in the Transportation and Logistics industry

· Candidates with an equivalent combination of education, training, and experience will be considered

· Bachelor's Degree or equivalent work experience

· Candidates with equivalent practical experience, education or training will be considered

· Excellent written and oral communication skills

· Advanced knowledge of Microsoft Suite (Excel, PowerPoint, Word)

· Ability to work in a fast-paced environment

· Organized, detail-oriented, and able to prioritize tasks

About CN

CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada's Eastern and Western coasts with the U.S. South through a 20,000-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.

At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at [email protected].

As an equal opportunity employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.

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