Manager, Virtual Advice

Requisition ID: 270791
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Manager, Virtual Advice is responsible for contributing to the overall national Business Banking strategy and leading a team of Virtual Business Advisors who are the primary Business Advisors assigned to multiple branches across Canada. The Manager leads and oversees a team of Virtual Business Advisors ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies, and procedures.

Please note this is an in-office role (5 days on-site at our Calgaryoffice)

Is this role right for you? In this role, you will:

• The incumbent is responsible for creating a customer-focused environment that supports all aspects of Business banking. This is achieved on a team level by providing subject matter expertise to the customer and Branch Manager, via email, phone, and video meetings (internal only).
• The Manager will help set activity and sales-based goals on an individual and team level in collaboration with Business Banking and the Senior Manager, Virtual Advice. The Manager will be accountable for achieving these goals.
• The Manager will look for ways to increase revenue generation, control or reduce costs through the streamlining of existing processes or functions as well as introducing new initiatives that will benefit the Branch Network and the Business Banking segment at large.
• The Manager will be responsible for overseeing the training and development of the team. This includes functional product and procedural training as well as sales excellence coaching. In the ongoing interaction with his/her team of advisors, the incumbent ensures service consistent with our Core Values of integrity, respect, accountability, and passion.
• Direct reports - Up to 12 Virtual Business Advisors

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• The incumbent must possess well-developed interpersonal, communication, coordination, judgment, negotiation, and analytical skills in order to communicate requirements/issues/concerns to the appropriate areas.
• Effective sales management skills are essential, along with the ability to influence and motivate others. The incumbent must set a positive example of change leadership and encourage others to do the same.
• A high degree of flexibility is required to adapt to a wide variety of tasks and functions. Strong PC skills are essential as the incumbent uses a PC for a variety of sales, sales management and customer correspondence activities.
• Must be able to effectively articulate their views to team members, branch partners, and strategic partners in Business Banking. Strong verbal communication skills are essential.

What's in it for you?

• The opportunity to join a growing organization, where you will collaborate with a team of leaders.
• The opportunity to be part of an organization that is committed to advancing diversity, equity, and inclusion in our communities and employees.
• A rewarding career path and diverse professional development opportunities.
• The assurance that your hard work will be recognized and rewarded. Internal training and support from your managers, with whom you will have meaningful conversations about your development to help you grow.
• A competitive compensation package and excellent benefits.

Location(s): Canada : Alberta : Calgary
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.