Senior Analyst Digital Support

Attendance Hybrid Job number 34698 Category Intermediate Professional Status: Permanent Type of Contract Permanent Schedule: Full-Time Full Time / Part Time? Full-Time Posting date 07-Aug-2026 Area(s) of interest: Operations Location(s): Toronto

A career as a Senior Analyst, Digital Support within National Bank Independent Network (NBIN) means acting as a key partner between business, clients, and technology teams. In this role, you will support and enhance digital products and services by driving continuous improvement, gathering business requirements, analyzing trends, and collaborating with stakeholders to deliver solutions that improve the client experience and operational efficiency.

Your role

• Work closely with internal and external stakeholders to identify opportunities and support digital initiatives.
• Analyse data and trends to provide insights and recommendations that support business decisions and product improvements.
• Participate in product roadmap discussions and help identify opportunities to enhance products, services, and processes.
• Act as a Subject Matter Expert (SME) and lead requirements gathering sessions with business partners and clients.
• Collaborate with Product, Technology, Operations, and vendors to investigate issues and support solution delivery.
• Build strong relationships with clients and stakeholders, acting as a trusted advisor for digital products and services.
• Create and maintain business requirements, procedures, and operational documentation.
• Identify recurring issues and recommend process improvements to enhance efficiency and client experience.
• Stay current with emerging technologies, industry trends, and best practices.

Your team

National Bank Independent Network is Canada's leading provider of custody, trade execution, and brokerage solutions for independent portfolio managers, investment dealers, and investment fund managers. With more than 200 professionals, the organization supports 450 independent firms representing over $300 billion in assets under administration.

Within the Digital Support team, you will act as a key link between clients, business partners, and technology teams. The team is responsible for supporting and enhancing digital platforms, driving continuous improvement initiatives, analysing trends, gathering business requirements, and helping deliver solutions that improve both the client experience and operational efficiency. Our team stands out for its collaborative approach, strong stakeholder relationships, and commitment to providing exceptional support to our clients and business partners.

We strive to offer maximum flexibility to support your well-being through a hybrid work environment and an adaptable work schedule.

Prerequisites

• Bachelor's degree in Business, Technology, Information Systems, or a related field, with 3+ years of experience in Business Analysis, Digital Solutions, Product Support, or a related role.

• Relevant certifications in Business Analysis, Agile, Product Management, or Digital Technologies are considered an asset.

• Strong analytical and problem-solving skills, with the ability to gather business requirements and translate them into effective solutions.

• Strong stakeholder management, communication, and influencing skills, with a proven ability to collaborate across cross-functional teams, navigate complex situations, and support key business decisions.

• Knowledge of Jira, Confluence, SQL, or similar tools, as well as experience in financial services or digital platforms, is considered an asset.

Languages: English Skills

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Communication English Teamwork Empathy Initiative Learning Agility Resiliency Rigor Customer Centricity Your benefits In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
* Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and family assistance program * Preferential banking services * Involvement in community initiatives * Telemedicine service * Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
Making a bold move in a people-first environment We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.
We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?
Join us!