Senior Support Analyst (1)

← Back to search results Apply By: Tuesday, July 28, 2026 11:59 pm EDT Senior Support Analyst Job ID: 246770 Posting status: Open Organization: Ministry of Public and Business Service Delivery and Procurement Division: Justice Technology Services Division City: Toronto Position(s) language: English Job term: 1 Temporary - up to 12 months with possibility of extension Job code: 17160 - Systems Officer 5 Salary: $1,628.82 - $2,104.14 Per week*
*Indicates the salary listed as per the OPSEU Collective Agreement. Apply now Accessibility support Help Support the Technology Behind Public Safety
Are you a senior technology professional who enjoys solving complex technical challenges and supporting systems that make a real difference? Join the Justice Technology Cluster and help maintain the mission-critical applications that support police services, corrections, coroners, and other public safety partners across Ontario. This role provides senior technical support for critical public safety and justice systems, helping ensure they remain secure, reliable, and available when they are needed most.
This is an opportunity to work with a wide range of enterprise technologies, tackle complex technical issues, and contribute to systems that have a direct impact on public safety. Whether you're troubleshooting an incident, supporting a software upgrade, improving monitoring capabilities, or participating in disaster recovery planning, your work will make a meaningful difference. About the jobAs a Senior Support Analyst, you will provide senior-level technical expertise in support of mission-critical public safety and justice applications used by police services, corrections, coroners, and other government partners across Ontario.
In this role, you will:
• Support, monitor, and maintain critical business applications and supporting infrastructure in a high-availability environment.
• Troubleshoot and resolve complex technical incidents to minimize service disruptions and ensure system reliability.
• Analyze system performance and identify opportunities to improve stability, security, and operational effectiveness.
• Support application deployments, upgrades, releases, and technology modernization initiatives.
• Develop and enhance monitoring capabilities that proactively identify and address system issues.
• Participate in incident, problem, change, and release management activities.
• Contribute to business continuity and disaster recovery planning and testing.
• Provide senior technical advice and guidance to colleagues, partners, and stakeholders.
• Collaborate with multidisciplinary teams to ensure reliable, secure, and effective service delivery.
Please note: This position participates in operational support activities for critical public safety systems, including after-hours and on-call responsibilities as required.
What Makes This Role Exciting?
• Work on systems that directly support public safety across Ontario.
• Solve challenging technical problems in a complex enterprise environment.
• Gain exposure to a broad range of technologies, applications, and infrastructure.
• Take on senior-level responsibilities with meaningful impact on service delivery.
• Contribute to systems relied upon by police services, corrections, and public safety professionals every day.
Career Growth Opportunities
This role offers opportunities to build expertise in mission-critical systems, enterprise technologies, and public safety applications. The experience gained can support advancement into senior technical specialist, architecture, project leadership, management, or other leadership opportunities within the Ontario Public Service.
About the Team
Our team is collaborative, supportive, and committed to maintaining critical public safety systems. We value continuous learning, knowledge sharing, innovation, and teamwork. Team members work together to solve complex problems and ensure reliable service delivery for systems that Ontarians depend on every day. What you bring to the team
Information Technology and Technical ExpertiseYou have:
• Experience supporting enterprise applications and infrastructure in Windows and/or Linux/Unix environments.
• Experience diagnosing and resolving complex application, system, or infrastructure issues.
• Knowledge of application support, systems administration, networking, virtualization, databases, monitoring tools, or related enterprise technologies.
• Experience supporting application upgrades, deployments, maintenance activities, and operational service delivery.
• Knowledge of system monitoring, availability management, security practices, and disaster recovery concepts.
• Experience supporting critical business systems where reliability and service continuity are priorities.
Incident Management & Problem SolvingYou can:
• Analyze complex technical issues and identify root causes.
• Troubleshoot application and infrastructure incidents under tight timelines.
• Assess system performance and recommend improvements.
• Apply sound judgment when prioritizing competing operational demands.
• Support incident, problem, change, and release management activities.
Communication & CollaborationYou can:
• Communicate technical information clearly to both technical and non-technical audiences.
• Build strong working relationships with clients, stakeholders, colleagues, and vendors.
• Prepare technical documentation, reports, recommendations, and operational procedures.
• Work effectively as part of a collaborative team environment.
Public Service & Client FocusYou have:
• A commitment to delivering responsive, client-focused service.
• The ability to understand client needs and recommend practical solutions.
• An appreciation for the importance of secure, reliable technology services within a public-sector environment.
• Experience supporting complex operational environments and diverse stakeholder groups. Don't meet every qualification?If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate! How we support diversity, inclusion and accessibilityWe are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

Additional information: Apply by: Tuesday, July 28, 2026 11:59 pm EDT Position details:

• 1 English Temporary, duration up to 12 months, 21 College St , 3rd Flr, Toronto, Toronto Region, Criminal Record and Judicial Matters Check (Fingerprint Based), Annual CRJMC, Canadian Border Services Check, Credit History Check, Driver's License History, Local Police Databases Search, Ontario Provincial Police Investigation/Background Interview, Social Networking Search

Compensation group: Ontario Public Service Employees Union Work hours: Schedule 6 Category: Information Technology Posted on: Tuesday, July 14, 2026

Note:

• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• T-MG-246770/26

How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together

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