Branch Operations Manager

Job Description

What is the opportunity?

The RBC Dominion Securities Management team in Victoria is seeking a Branch Operations Manager to lead operational excellence across the branch. You'll be the operational backbone of the branch, providing strategic and administrative leadership to the Branch Management Team and Advisor teams. Your role bridges client services, compliance, technology, and team development to ensure the branch runs smoothly and meets all regulatory standards.
What will you do?

• Execute the Branch Director's vision – Translate strategic goals into day-to-day operational excellence
• Work closely with the Branch Manager/Associate Branch Manager to foster COI/bank partner relationships for the branch
• Mainly responsible for HR administration, including payroll, new employee onboarding, vacation/absence management, recruitment, Coaching, Registrations (CIRO, Insurance, PC USA), employee recognition, performance management, etc.
• Lead and develop staff – Train new branch support staff and coordinate ongoing professional development for existing team members
• Supervise sales support teams – Manage and optimize the performance of branch support staff
• Review of Compliance related matters delegated by the Branch Manager and ensure all regulatory requirements and internal controls are consistently met
• Manage technology – Oversee system access, setup, troubleshooting, and technology adoption across the branch
• Liaise across departments – Coordinate with internal RBC teams to resolve issues and streamline processes

What do you need to succeed?

Must-have

• Meticulous attention to detail with excellent time management
• Strong written and verbal communication skills in English
• Professional demeanor that fosters a positive working environment
• Self-directed problem-solving ability; comfortable working independently

Nice-to-have

• Canadian Investment Regulatory Exam (CIRE) certification
• Knowledge of RBC Dominion Securities systems and procedures
• Prior experience in the securities/banking industry

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program which include competitive compensation and flexible benefits
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to building close relationships with clients

Compensation for this position (including salary and discretionary/variable incentive payments) will be determined by factors, including but not limited to the candidate's experience, skills, registration status, performance, individual goals; market conditions; and business needs.

The expected base salary range for this position is $65,000 - $85,000.

This position may be eligible to receive a discretionary/variable incentive payment.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Adaptability, Banking Products, Branch Banking, Communication, Cross-Selling, Customer Interactions, Customer Needs, Problem Management, Teller Operations

Additional Job Details

Address:

730 VIEW ST:VICTORIA

City:

Victoria

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-06

Application Deadline:

2026-07-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.