Senior Resolution Officer

Job Description

What is the Opportunity?

The Senior Resolution Officer responsible for problem identification and resolution. This includes but is not limited to North America Region payments, supporting partners/business units. Acts as subject matter expert of payments, identifying continuous improvement opportunities, developing action plans and solutions.

What will you do?

• Ensure payments are correctly documented

• Review payment instructions are accurate

• Complete review and approval of payment transactions

• Oversee cheque printing and mailing

• Manage cheque, EFT and wire refunds

• Manage received cheques for deposit, investigating origin for correct allocation

• Investigate and reconcile payment outages

• Collaborate with Reconciliation Team to track and clear issues including aging

• Deliver high quality service to RBC partners, including adherence to agreed upon service levels (SLA's)

• Helping prepare reporting and audit.

• Maintain cross-training across Payment Processes for all regions

• Demonstrate a continuous improvement mindset by proactively identifying, recommending and helping implement solutions to recurring errors

• Act as SME for accounts payable system processes and controls ensuring compliance with policies and procedures

• Responsible to provide input and revisions on documentation as it relates to SOPs.

• Exercises due diligence in following operational risk policies, procedures, standards and guidelines.

• Helping and coaching day-to-day Payment Processors and BUs

• Assisting on various ad-hoc asks/projects

What do you need to succeed?

Must Have:

• University or college degree in accounting, finance, business preferred

• 5+ years of operations experience in a financial sector environment

• Knowledge of Accounts Payable processes

• Cheque Management

• Experience with wires, EFT, ACH, SWIFT, FX Transactions

• Payment approval review experience

• General ledger reconciliation knowledge

• Great organizational and multitasking skills and ability to prioritize activities to ensure objectives are met

• Proficient in Microsoft suite of applications, Excel intermediate VLOKUP, Pivot Table, etc.

Nice to Have

• SAP

• Wire Terminal

• PEGA

• IRIS

• Delegation of Authority awareness

• eGL suite of applications (PeopleSoft, FiBRS)

• Knowledge of all Regulatory and Compliance rules

  Internal Audit reviews

• SOX

Job Skills

Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements

Additional Job Details

Address:

120 WESTERN PKY:BEDFORD

City:

Bedford

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-25

Application Deadline:

2026-07-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.