Assistant Manager, Workplace Operations

Requisition ID: 262745
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Assistant Manager, Workplace Operations supports the overall success of Workplace Operations by collaborating with peers and partners, using operational data and workforce planning to improve service delivery, employee experience, and operational effectiveness.

The Assistant Manager, Workplace Operations ensures specific individual goals, plans, and initiatives are executed and delivered in support of the team's business strategies and objectives. The incumbent works with the Senior Manager, Operations to ensure design, delivery and continuous improvement of the service and support experience and ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.

• Leads the development and ongoing maintenance of dashboards, reports, and data tracking tools to monitor space utilization, service performance, and operational trends, enabling informed decision-making
• Analyzes workplace data to identify trends, gaps, and opportunities, translating insights into actionable recommendations that improve efficiency, planning, and employee experience
• Provides regular reporting and insights to support workforce planning, resource allocation, service levels, and overall operational performance
• Drives a strong service culture across the team, ensuring consistent, high-quality support that enhances employee and client experience
• Manages workforce planning and scheduling to ensure appropriate staffing levels, continuity of operations, and effective coverage during absences, peak periods, and disruptions
• Acts as the primary escalation point, triaging and resolving issues related to facilities, technology, amenities, and workplace behaviors within established service levels
• Oversees day-to-day operations, including Concierge Desk services, ensuring seamless support for employees, visitors, and business partners
• Coordinates and supports the execution of workplace engagement activities, including planning, communications, and logistics across all locations
• Partners with Real Estate, property management, and service providers to proactively address facility-related requests, issues, and ongoing maintenance needs
• Ensures compliance with Occupational Health & Safety, fire safety requirements, and maintains accurate records for emergency readiness and coverage
• Collects and analyzes formal and informal workplace feedback, producing reports and insights to drive continuous improvement initiatives
• Manages invoice processing and approvals within SLAs, while maintaining strong budget oversight and identifying cost-saving opportunities
• Supports incident management and business continuity efforts, including coordination during critical events and workplace disruptions
• Continuously evaluates and improves processes to enhance service delivery, operational efficiency, and consistency
• Leads and develops a high-performing team, including recruitment, coaching, performance management, and succession planning
• Ensures strong governance, risk management, and adherence to regulatory, compliance, and organizational policies

• University Degree in Business Administration/Data Analysis/Finance or 5+ years related experience
• Expert data analytics knowledge, including Power BI, Advanced Excel, SQL, Python
• Excellent communication and interpersonal skills in dealing effectively with issues and interacting with internal and external parties.
• Good knowledge of supervisory and conflict resolution techniques.
• Strong organizational skills and ability to set priorities and manage time.
• Thorough knowledge and understanding of department's policies and procedures.

• Good knowledge of Bank HR policies, practices and legal requirements.

• Work in a standard office-based environment; non-standard hours are a common occurrence.
• There can be stress resulting from tight deadlines and critical service obligations and requirements.
• The position is primarily non-physical with intermittent periods of walking, sitting or standing. Some lifting and moving boxes and furniture may be required to support events, tasks, and projects/initiatives.
• Incumbents are required to move throughout the buildings and nearby buildings within the GTA to support their teams.
• May be required to work from different locations on intermittent occasions to provide coverage.

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.