Receptionist, Transitional Health

Job Number: J0626-0779 Job Title: Receptionist, Transitional Health Job Category: Hospitality & Administration (Concierge, Receptionist, Driver, Chauffeur) Job Type: Permanent Full Time Work Location: West Bedford Transitional Health Centre Number of Positions: 1
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Shannex

If you take pride in being compassionate, honest, professional, and safe, consider a rewarding career as a Receptionist at West Bedford Transitional Health, where you will help redefine how patients transition from hospital to home.

This innovative facility integrates data and technology into patient assessment, care delivery, and communication, while providing specialized, person-centred support for individuals who no longer require hospital-level treatment but need additional care to safely return home or transition back into their community. Our team is committed to dignity, safety, and clinical excellence in every interaction.

We are searching for a Permanent Full-Time Receptionist to join our new Transitional Health Facility based in Bedford, Nova Scotia. This position works 12 hour rotational shifts (day & night); based on a biweekly schedule; including weekends and holidays.

Reporting to the Manager of Workforce & Logistics, the Receptionist performs public contact work in greeting, screening and routing callers and visitors; performs clerical and related tasks as required.

Meaningful Benefits:
You will be surrounded by supportive and talented team members dedicated to helping patients successfully transition from hospital care back to their homes and communities. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development, and advancement in an environment where integrity, teamwork, and safety are at the heart of everything we do. At the end of every day, you will know you've made a meaningful difference in the lives of our patients and their families.

Additional benefits include:
- Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire)
- Life, travel, and other insurances
- Vacation accrual begins immediately and travel insurance
- Access to virtual healthcare 24/7 for FREE through Consult Plus
- RRSP program (5% employer matching)
- Vacation accrual (begins immediately) and travel insurance
- Free onsite parking
- Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
- Opportunities to be part of sector innovation and continuous improvement initiatives
- Recognition and Rewards for service excellence and safety

Key Duties & Responsibilities Include:

• Carries out 12 hour shifts
• Assist with scheduling staff using the Workforce system, ensuring appropriate coverage for all shifts
• Receive and respond to staff absences, identifying coverage gaps and finding suitable replacements in a timely manner
• Complete the Daily DSA (Daily Staffing Analysis) report, making necessary updates and edits throughout the day
• Maintain open and effective communication with the staffing team to relay shift needs and coverage priorities
• Initiate call outs during each pay period to fill any open or vacant shifts, working to ensure staffing levels are met proactively
• Establishes, maintains, processes, and updates files, records, and other documents, including master lists, client admissions/ transfers / discharges
• Monitors fire alarm panel, security alarm panel and front door and follows safety and security duties as per facility policy.
• Ensures client safety by following and applying all standard operational procedures, safe work practices and training provided
• Receives and routes telephone calls, greets and directs visitors as appropriate; provides routine information and responds to inquiries from clients, visitors, and staff; refers to appropriate person as necessary
• Sorts and distributes incoming and outgoing mail and couriers; distributes forms, reports and other documents to appropriate personnel and departments
• Performs a wide variety of typing assignments, which are sometimes confidential in nature; operates personal computer to enter data, draft, edit, revise, and print letters, tables, reports and other material
• Maintains and distributes all nursing forms
• Prepares photocopies and facsimiles; operates a variety of office equipment; maintains and distributes office supplies
• Performs basic, routine bookkeeping functions including ordering supplies, inputting Purchase Orders and Receiving Purchase Orders
• Performs all other related duties as assigned

Requirements Include:

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• High School Diploma or equivalent
• A graduate of an approved 2 year Office Administration / Professional Secretarial diploma or university degree (i.e., Bachelor of Secretarial Science)
• Prior secretarial experience is considered an asset
• Having the knowledge and ability to use computers and information technology to improve efficiency. Utilizing various modes of technology in a safe and ethical way. Includes the ability to learn and engage with emerging technologies and adapting quickly to new systems and software
• Successful candidates will be required to obtain a clear Criminal Record Check, and where applicable, a Vulnerable Sector Check, prior to appointment

Great People is a core value at Shannex, grounded in the belief that our team members are the spirit and foundation of our organization. We are committed to equity, diversity, inclusion, and belonging, and to fostering a culture that celebrates individuality and ensures every person is treated with fairness and respect. Here, every team member belongs. With locations across Nova Scotia, New Brunswick, and Ontario, our team members help build communities that support connection, wellbeing, and longevity.

Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. In addition, Shannex provides Transitional Health Services in partnership with Nova Scotia Health. For more information, visit shannex.com.

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.