Resident Experience Manager

Job Number: J0626-0667 Job Title: Resident Experience Manager Job Category: Management & Leadership Job Type: Permanent Full Time Work Location: Faubourg du Mascaret Schedule: Non-Rotational (M-F) Number of Positions: 1
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If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

We are searching for a Resident Experience Manager to join our Faubourg du Mascaret team based in Moncton, New Brunswick.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you've made a measured difference in the lives of our residents. Additional benefits include:
• Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire) including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex's Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Maintains quality and resident satisfaction of Faubourg du Mascaret standards;
• Consistently ensures service delivery meets established brand standards in terms of quality, safety, timeliness, and customer service.
• Establishes strong processes of utilizing formal and informal resident feedback to influence operational practices.
• Oversees the orientation of new Residents to Faubourg du Mascaret through established standards.
• Provides leadership and direction to housekeeping and hospitality services team. Accountable for management and performance of both departments.
• Manages the professional development of all Team Members within the housekeeping and hospitality services department.
• Oversees operating budget and spending processes of the food and beverage department
• Directs safety & wellness culture of housekeeping and hospitality services team.

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• Post-Secondary education or equivalent experience in Business Administration, Hospitality Management, or similar education;
• Bilingual in English and French;
• 2-3 years in a management role within Hospitality or Seniors Living environment is an asset;
• You are passionate about working with seniors and have experience working with the elderly in a seniors' living or long-term care environment;
• Alzheimer's Disease and other Dementia Care Course considered an asset;

Apply today to join the Shannex team of Great People!

Great People is a core value at Shannex, grounded in the belief that our team members are the spirit and foundation of our organization. We are committed to equity, diversity, inclusion, and belonging, and to fostering a culture that celebrates individuality and ensures every person is treated with fairness and respect. Here, every team member belongs. With locations across Nova Scotia, New Brunswick, and Ontario, our team members help build communities that support connection, wellbeing, and longevity.

Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. In addition, Shannex provides Transitional Health Services in partnership with Nova Scotia Health. For more information, visit shannex.com.

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.

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