Director, Operational Performance

Job Number: J0626-0470 Job Title: Director, Operational Performance Job Category: Management & Leadership Job Type: Permanent Full Time Work Location: Corporate Number of Positions: 1
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If you take pride in being compassionate, honest, professional, and safe, consider a rewarding career as a Director, Operational Performance with Shannex based in Halifax, Nova Scotia.

Reporting to the Chief Operating Officer, the Director, Operational Performance serves as a senior strategic and operational partner to the COO and is accountable for driving enterprise execution and outcomes across the operating portfolio. This is a high-impact leadership role for a trusted operator who thrives in complexity and brings exceptional judgment, influence, and execution discipline. This role is accountable for establishing and sustaining the disciplines, structures, and insights required to deliver consistent, high-quality outcomes across a complex operating environment that includes retirement living and lifestyle communities, long-term care, and transitional health services. As a critical member of the Senior Operating Team, this role ensures that organizational priorities translate into measurable improvements in quality, service delivery, and system performance.

Acting as an extension of the COO, this role moves beyond coordination to active ownership of enterprise execution in operations, ensuring that priorities are implemented effectively, performance gaps are identified and addressed, and outcomes are continuously improved. The Director brings rigor to performance management, quality oversight, and cross-functional delivery, holding teams accountable for results while strengthening organizational capability.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work, and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development, and advancement in an environment where integrity, teamwork, and safety are at the heart of everything we do. At the end of every day, you will know you have contributed to meaningful improvements in the lives of residents, patients, families, and team members.

Additional benefits include:

• Comprehensive health, vision, and dental benefits plan, including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual and travel insurance
• Access to continuing education and training through Shannex's Centre of Excellence
• Opportunities to participate in innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety
• Access to WorkPerks, offering discounts through thousands of vendors and partners

About the Opportunity

• Lead enterprise execution of operational and strategic priorities with a clear focus on quality, safety, service, and performance outcomes.
• Ensure organizational priorities are translated into defined operational deliverables, measurable targets, and clear accountabilities within each operating division.
• Establish disciplined operating systems and review processes that strengthen execution and accountability across the operating group
• Identify and intervene to address performance gaps, risks, and barriers to execution
• Lead cross-functional initiatives that improve service delivery, operational effectiveness, and organizational outcomes
• Translate data into decisions, priorities, and interventions across the operating group.
• Collaborate with Analytics and Innovation, Operations, and Home Offcie teams to ensure data, insights, and improvement efforts are aligned and actionable.
• Champion a culture of accountability and results and ensure successful initiatives are sustained and scaled across the organization
• Requires travel between sites, service lines and regional operations

About You

You are first and foremost an operator, deeply committed to practical identification and execution of priorities in complex, fast-paced environments. In addition to an exceptional degree of autonomy and accountability, you bring:

• Master's degree in Business Administration, Health Administration, or a related field
• Significant progressive operating leadership experience in complex service environments, preferably within seniors living, healthcare, or another highly regulated sector
• Advanced operational acumen and sound judgment in complex, fast-moving environments.
• Exceptional strategic thinking with the demonstrated ability to convert strategy into action.
• High level of political acuity, professionalism, discretion, and confidentiality.
• Ability to build trust and influence without direct authority.
• Highly organized, adaptable, and able to manage multiple priorities with urgency and discipline.
• Outstanding communication, writing, presentation, and facilitation skills.
• Strong project and change management capability.
• Strong analytical skills and comfort working with performance metrics, dashboards, and executive reporting.
• Deep commitment to quality, service excellence, and person-centered care.

Asset Qualifications:

• Clinical background in nursing, paramedicine, allied health, or another healthcare discipline
• Experience working with government partners, service agreements, regulated care delivery environments, or large-scale transformation initiatives

To be considered for this opportunity, applicants must submit both a resume and a cover letter outlining their qualifications and interest in the role.

Great People is a core value at Shannex, grounded in the belief that our team members are the spirit and foundation of our organization. We are committed to equity, diversity, inclusion, and belonging, and to fostering a culture that celebrates individuality and ensures every person is treated with fairness and respect. Here, every team member belongs. With locations across Nova Scotia, New Brunswick, and Ontario, our team members help build communities that support connection, wellbeing, and longevity.

Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. In addition, Shannex provides Transitional Health Services in partnership with Nova Scotia Health. For more information, visit shannex.com.

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.