Senior Resolution Officer

Job Description

What is the Opportunity?

Responsible to effectively analyze issues and provide resolution to escalated vendor and business partner inquiries, using expert knowledge of accounts payable processes. Acts as subject matter expert for vendor and business partner care issues, identifying continuous improvement opportunities, developing action plans and solutions. Provides support to AP processors for escalations on Accounts Payable transactions.

What will you do?

• Takes ownership and accountability for the resolution of issues and concerns at the first point of contact; demonstrating a long-term perspective in addressing vendor/business partner concerns
• Provides consistent and high quality service within established benchmarks contributing to achievement of service levels (SLA's and KPI's)
• Ensures all documents/data are examined for completeness and accuracy, and takes appropriate steps to correct any errors or omissions
• Proactively identifies and recommends solutions to recurring errors and service gaps; acts as a referral point/Subject Matter Expert (SME) for the team.
• Maintaining Generic mail box to ensure inquiries are answered promptly, within SLA's.
• Maintain high proficiency in accounts payable systems and processes and controls ensuring compliance with policies and procedures
• Demonstrate a continuous improvement mindset
• Exercises due diligence in following operational risk policies, procedures, standards and guidelines.

What do you need to succeed?

Must Have

• Willingness and ability to learn quickly, apply your knowledge, and grow within a large organization.
• Knowledge or experience in Accounts Payable , and / or a good working understanding of Vendor statements and invoices.
• Excellent interpersonal and highly developed communication skills (verbal and written).
• Good organizational skills and ability to prioritize activities to ensure objectives are met in a rapid paced and changing environment.
• Ability to resolve any minor conflicts/issues and escalate to others as appropriate and change management and collaborative mindset.

Nice to Have

• University or College degree in Accounting, Finance or Business, or equivalent experience.
• Experience reading and understanding vendor invoices and statements.
• Exposure to Lean Six Sigma or process reengineering.
• Experience with AP applications such as SAP, Great Plains or Peoplesoft and proficiency in Microsoft suite of applications, intermediate to advanced Microsoft Excel. French speaking

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

#LI-Hybrid

#LI-POST

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

120 WESTERN PKY:BEDFORD

City:

Bedford

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-05-21

Application Deadline:

2026-06-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.