Job ID: 297268
Date posted: 10/07/2025
Why we will love you
•You enjoy helping people and solving problems with empathy and care.
•You bring at least 6 months of customer service experience—retail, returns, or cashier experience is a bonus.
•You're detail-oriented, organized, and stay calm in busy environments.
•You're a great communicator who values teamwork and inclusion.
•You're comfortable using technology and learning new systems.
•You're able to lift up to 50 lbs and enjoy staying active on the job.
A day in your life with us
•Welcome customers and support them through returns and exchanges with fairness and understanding.
•Process transactions accurately and follow all policies and procedures.
•Help maintain accurate inventory by following returns routines.
•Stay informed about products, promotions, and updates to better assist customers.
•Collaborate with your team to create a positive and respectful work environment.
Together as a team
At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!
Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That's why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
•Wellness days (in addition to your vacation days!)
•Extended health, dental, and vision coverage (for you and your family)
•RRSP with IKEA contribution matching options
•Eligibility for our annual IKEA bonus incentive plan
•Flexible spending account
•Life insurance
•Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
•Parental leave
•Bereavement leave
•Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
P.S. In the IKEA world, this position is officially referred to as: Exchange and Returns Co-Worker
The starting rate/ salary for this position is 20.15 CAD