Part-time Lead Server-HFX

Position Summary

Under the direct supervision of the Manager, Food & Beverage, this position leads by example and provides exemplary service to casino guests in a fast paced environment. This position is a dual role, working prim arily as a Server with the responsibility for light supervisory duties in the absence of a manager or supervisor (typically for only part of a shift - e.g., the last 2 hours of a shift). Must be collaborative, excel at multi-tasking and di splay exceptional communication and interpersonal skills. Ensures adherence to the Company�s policies and procedures, motivates and leads by example and supports Great Canadian�s learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Provides full table service following established standards of service
• Cleans, buses and sets tables
• Performs other cleaning duties as required including Server-side duties
• First point of contact for customer escalations including assessing situations for voiding or comping a meal
• Responds to basic team member questions/issues
• Responsible to check the phone for sick calls, may be required to call in replacements
• Responsible for assigning sections to servers, bartenders and hosts (if applicable)
• Responsible for basic shift training and orientation for new team members from time to time
• Responsible for organizing EOs (early outs) if necessary
• Responsible for ensuring basic opening or closing duties/checklist is completed, following up with co-workers if necessary
• Works as a member of the team and provides suppo rt to co-workers on shift to ensure an overall exceptional guest experience for all casino guests
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or direc ted

Education and Qualifications

• High School diploma or equivalent required
• Proven leadership skills and qualities
• Must exhibit strong sales and organizational skills with the ability to prioritize
• WHMIS training an asset
• Works quickly and efficiently under pressure in a busy, fast-paced environment
• Must be able to commit to offering our guests the highest level of guest service
• Works well both independently as we ll as in a team environment
• Cash handling experience required
• Point of sales experience required; Micros knowledge is an asset
• Must be able to easily communicate with our guests about Responsible Beverage Service and recogn ize the signs of possible intoxication
• Ability to successfully obtain a Gaming License

Work Environment Considerations

• Regular food and beverage environment; standing and walking for long periods of time ; exposure to heat, cold, steam, noise, odors; lifting, carrying, pushing, pulling, stretching, bending; some exposure to fumes, smoke, chemicals; risk of minor cuts and burns, may have non-traditional work hours, schedule flexibility is re quired.

Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities t hroughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest, and will contact those qualified to continue in the recruitment process.