Part-time Guest Services Representative- Casino Mohawk

Position Summary

Under the direct supervision of the Guest Services Supervisor, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Answers guest services switchboard; informs or re-directs calls accordingly
• Greets guests in person; offers information on the facility, events and promotions
• Promote and administer the Elements Re wards Loyalty program
• Assisting with the execution of onsite events, promotions and entertainment initiatives
• Responds to, resolves or escalates issues as required
• Communicates effectively with all appropriate operational departments
• Builds strong working relationships with guests and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• High School Diploma
• Minimum 2 years of experience in customer service; gaming experience an asset
• Ability to successfully obtain a Gaming License
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Work Environment Considerations

• Regular casino environment, standing for long periods of time, some elements of danger, some exposure to the elements, some exposure to noise, some exposure to verbal, non-traditional work hours