Food & Beverage Supervisor-PCK

Pickering Casino Resort is seeking a Full-time Food & Beverage Supervisor!

Under the direction of the Food & Beverage Manager, the Food & Beverage Supervisor is responsible for overseeing and directing front of house staff to ensure the restaurant operations is operating smoothly. The Food & Beverage Supervisor is responsible to provide excellent internal and external customer dining experience while engaging with customers to obtain feedback. Manages the performance of the front house staff and encourages a welcoming work environment. Motivates, leads by example and provides a learning environment. Ensures adherence to all policies and procedure.

Successful applicants will demonstrate the following qualifications:

• Assign responsibilities and duties to respective roles to effectively manage operations;

• Conduct performance evaluation, coaching and issuance of corrective actions to employees as required;

• Maintain payroll systems including authorizing shifts, calculating bi-weekly time sheets, monitoring attendance and attendance management program for employees;

• Strong understanding of the cash system policies and procedures and ensure compliance;

• Complete daily reports and documents as required;

• Responsible to assist with the full recruitment process;

• Resolve customer concerns and complaints promptly and respectfully;

• Provide training to new and existing employees and development opportunities;

• Develops communication implementation plans to optimize performance of entertainment, promotions and special events; maximizes awareness and participation from team members and guests.

• Liaises with marketing operations team members to report on site marketing results (e.g., event revenue, implementation strategies, best practices, guest and team member feedback, etc.)

• Supports the Great Canadian’s program with team member awareness initiatives and measurement of guest satisfaction

• Contributes to annual site marketing plan and budget; maintains budgeted loyalty and promotional costs for campaigns and special events, including advertising.

• Liaises and communicates effectively with all appropriate operational department heads.

• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, team members, vendors and regulators.

Minimum Qualifications:

• High School Diploma; Post secondary education in marketing, tourism, hospitality, public relations, advertising or management is an asset;

• Minimum 3 years of front of house experience working in a high volume multi-unit establishment or Casino;

• Must have 1 year supervisory experience;

• Proven knowledge in food and wine;

• Experience supervising in an unionized environment is an asset;

• WHIMIS Certification and/ or Food Safety Training is required;

• Must have knowledge in Point of Sale system (POS) and inventory management systems;

• Ability to work independently under pressure in a fast paced work environment;

• Excellent leadership and time management skills;

• Must have strong customer service orientated background with strong people and diversity skills;

• Fluent in English, both written and verbal;

• Possess strong conflict resolution skills including employee and customer disputes;

• Must be able to obtain and maintain a Category 1 AGCO license and Smart Serve Certification

Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?