Director, Rail Fleet Maintenance Management

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Operations & Safety (GO & UP) division promotes diversity, equity, and inclusion by ensuring equal employment opportunities and fostering a supportive workplace culture.

We support this commitment by providing:

• Competitive Pension Plan
• Employee learning & development programs and reimbursement
• Recognition of prior Public Service for Vacation Entitlement
• Employee Assistance and Wellness Benefit Programs
• Parental Leave top-up, lactations accommodation and childcare partnerships
• Menopause Policy
• Employee Resource Groups

Our Rail Fleet & Maintenance Team is seeking a Director, Rail Fleet Maintenance Management to provide strategic leadership, direction and oversight to the delivery of heavy rail fleet (coaches, locomotives, and DMUs) in a way that ensures optimal performance for our customers (availability, reliability, quality, cleanliness). This leader will build, sustain and continuously improve an integrated team of staff and maintenance service providers to ensure that all critical performance deliverables are achieved.

This position will work collaboratively with divisions throughout Metrolinx including Commercial Management, Service Design, Rail Fleet Engineering and Asset Management and Safety as well as external maintenance service providers to flawlessly execute service and deliver optimal, value for money, on-time performance and customer satisfaction

What will I be doing?

• Lead the successful day-to-day delivery of the Maintenance Plans developed to align with the Asset Management Plans provided by Rail Fleet Engineering and Asset Management.

• Champion continuous improvement of maintenance delivery, within a matrix structure and through maintenance service providers to drive optimal reliability and availability and value for money through LEAN manufacturing techniques

• Provide regular feedback to Rail Fleet Engineering and Asset Management to improve standards, specifications, and maintenance plans.

• Develop and implement Standard Operating Procedures for Rail Fleet Maintenance to ensure the safe and efficient delivery of maintenance services

• Accountable for overseeing the optimal day-to-day delivery of rail fleet through rigorous management and oversight of service providers, holding them accountable to high standards of fleet reliability and quality, while ensuring compliance with corporate and applicable legislative requirements.

• Provide shop floor Contractor management oversight to ensure compliance with agreement terms and conditions governing the delivery of rail fleet and facility maintenance services

• Establish and manage quality assurance programs for contracts, monitor key fleet availability, reliability and quality performance indicators, and drive the development and implementation of countermeasures by maintenance service providers

• Ensure that Rail Facilities are optimized and that service providers are maintaining all rail facilities in a way that ensures uninterrupted operations.

• Act in the capacity of Rail Fleet and Facilities Assets” informed owner”.

• Establish and deliver on objectives which are coordinated and aligned amongst all Rail Services and Operational functions

• Lead the implementation and management of internal and external management control systems to continuously monitor and maximize safety, customer satisfaction, and quality of services

• Actively participate in contractual negotiations for maintenance contracts with third parties

• Represent GO Transit contractual and transportation development issues, with suppliers, industry associations, consultants, commuter rail agencies, and local transit agencies

• Represent GO Transit, with regulatory agencies such as Transport Canada to ensure compliance with prevailing safety regulatory policy, best practices, and emergent issue

• Liaise with regulators to address and manage regulatory changes and inspection service agreements

• Develop and manage capital and operating budgets for Rail Service maintenance delivery including accountability for variances, reporting and identification of risk mitigation strategies

• Meet service delivery objectives and manage department activities within budgetary limits

• Monitor progress to ensure that planning objectives are delivered on time and within budget, and that anticipated business results are achieved including the ability to explain off-plan overages and exceptions

• Transform, as part of an integrated team, the delivery of rail maintenance services from time based, reactive maintenance services to data-driven condition based collaborative maintenance delivery focused on optimal asset use and performance.

What Skills and Qualifications Do I Need?

• Completion of a degree and / or professional qualifications in Engineering, or a related field – or a combination of education, training and experience deemed equivalent.
• Demonstrated years of progressively responsible experience ideally in the transportation or integrated logistics sector; prior management experience within a unionized environment would be beneficial

• Contract management and oversight experience would be an asset

• In-depth knowledge of applicable legal and regulatory requirements governing delivery of rail services, including rules and regulations established by Transport Canada (TC), Federal Railway Administration (FRA), American Association of Railways (AAR), American Public Transportation Association (APTA), Transportation Association of Canada (TAC), Ontario provincial and municipal standards and best practices, building codes, contracts, and environmental legislation is required

• Knowledge of Metrolinx and the provincial and national transit industry is a key asset

• Service-focused leadership and influencing skills

• Senior leadership skills to manage, mentor, and develop unit teams

• Ability to plan, set priorities, schedule and manage personal and team deliverables

• Experience with vendor management and contract management

• Knowledge of budget development and management processes

• Oral, written, and presentation skills from both a technical and a business audience perspective

• Interpersonal and oral/written/presentation skills to develop and implement operating procedures and schedules and emergency and major event plans

• Project management principles and practices to lead and direct cross functional teams and consultants engaged in simultaneous projects (i.e., development, project progress, related staff and project resources) and monitor project activities for adherence to timelines and project performance objectives

• Knowledge of asset management strategies and concepts is an asset

• Familiarity with relevant legislation (e.g., Metrolinx Act, Places to Grow Act, Planning Act, Revised Statutes of Ontario (RSO), Municipal Act, and other applicable acts and policies) is an asset

• Knowledge of Human Resources legislation (e.g., Employment Standards Act, Occupational Health & Safety Act, etc.) to monitor and manage employees and contractors, including experience in the application of collective agreement provisions.

Don’t Meet Every Requirement? If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation:
Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email [email protected].
Application Process:All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application. Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application. We thank all applicants for their interest, however, only those selected for further consideration will be contacted. WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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