Manager, Network Operations

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Operations & Safety (GO & UP) division promotes diversity, equity, and inclusion by ensuring equal employment opportunities and fostering a supportive workplace culture.

We support this commitment by providing:

• Competitive Pension Plan

• Employee learning & development programs and reimbursement

• Recognition of prior Public Service for Vacation Entitlement

• Employee Assistance and Wellness Benefit Programs

• Parental Leave top-up, lactations accommodation and childcare partnerships

• Menopause Policy

• Employee Resource Groups

Network Operations is seeking a Manager, Network Operations; this position will lead operational business improvement initiatives, such as business process management, standards, training and compliance, in support of rail, bus and integrated NOC functions through facilitating opportunities in continuous improvement, design and development of effective and efficient quality assurance, training programs, and project management.

What will I be doing?

• Develop and implement strategic logistical plans: create and execute strategies to improve operational processes, design optimized logistics networks for the business, collaborate with cross-functional teams, risk management and contingency planning, integrate sustainability initiatives into business practices and utilize predictive analytics and forecasting for demand and capacity needs.

• Lead Rail & Network function streams related to the development and support of daily operations, contract management and deliver recommendations to support continuous improvement to improve on-time performance within the business unit.

• Provides leadership to develop and deploy a strategic vision and align others to connect ongoing projects and initiatives with corporate goals and objectives.

• Monitor delivery of communications during major rail service disruption and recovery incidents.

• Recommend revisions to operational emergency response plans and manages support initiatives for daily operational recovery related activities.

• Review technical and functional reports for planned operational changes within the business; identifies weaknesses that could impact service, customer satisfaction, and safety.

• Continuous improvement initiatives: lead efforts to implement lead process methodologies to enhance business efficiency and reduce waste.

• Lead, mentor and develop a team of logistical and planning support resources, fostering a culture of continuous improvement, collaboration, open communication, inclusion, and diversity, while supporting business and corporate goals and objectives.

• Implement, practice, oversee and communicate processes and systems focused on regulatory and safety compliance that ensure the safe and efficient delivery of operations and is aligned with regulatory/legislated requirements, corporate policies and customer expectations.

• Liaise with regulators, railways, external agencies, and emergency personnel, and coordinates response, recovery, and investigation in the event of rail or bus operation-related emergency situations.

• Manage emergency situations and other unexpected events while ensuring safety of employees and general public, limiting the impact to railway operations, and adhering to Canadian Rail Operating Rules (CROR), Metrolinx policies and procedures, as required.

Note: The incumbent may be required to work on long-term special projects as assigned. Qualifications

• Completion of a degree in a Transportation /Management, Business Administration, or a related discipline – or a combination of education, training and experience deemed equivalent.

• Minimum eight (8) years’ progressive experience leading daily operations of a major commuter rail and bus transportation hub.

• Knowledge of the Employment Standards Act, Occupational Health & Safety Act, and applicable building codes.

• Currently, or previously, held/maintained a Canadian Rail Operations Rules (CROR) qualification as an Operating Crew Member or Rail Traffic Controller, is required.

• Knowledge of formal and informal policies and organizational interconnections to navigate boundaries and manage regulatory / compliance.

• Experience with project management and related systems requirements and development methodologies; experience monitoring project progress, related staff, resources, and activities for adherence to timelines, and achievement of project performance results.

• Experience leading transformational change to adapt to new or changing requirements and reflecting on lessons learned.

• Diplomacy, negotiation, and persuasion skills to administer and negotiate vendor contracts; manage customer service and facilities management issues.

• Personal resiliency to manage conflicting pressures and address front-line customer-facing issues.

• Problem solving and oral/written/presentation skills to manage communication with stakeholders, resolve issues, and tailor communications.

• In depth knowledge of Railway Operations.

• Rail Traffic Control experience is an asset.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act and other applicable legislation so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [email protected].

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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