Food & Beverage Host-GCT

Position Summary:

Under the direction of the Food & Beverage Supervisor and Management Team, this position is responsible for providing food and beverage service to guests with an upbeat and positive attitude. The Food & Beverage Host/Hostess is responsible for seating guests, maintaining and recording daily sales on the P.O.S system in a friendly and professional manner. Above all, this position must lead by example to create Great Experiences and Memories for all guests and colleagues

Key Accountabilities:

• Provides exceptional customer service to all internal and external customers in an upbeat, positive and professional manner
• Demonstrates thorough knowledge of all food and beverage items available at the restaurants and food hall
• Processes all cash and credit card transactions utilizing the P.O.S. system
• Ensures accurate cash handling and balancing of sales and/or cash float at the end of the shift
• Identify opportunities to upgrade products and maximize upselling opportunities to increase revenue
• Attends cash and serves guests in a timely and professional manner
• Wipes and clears tables to ensure cleanliness in the food hall and buffet dining area
• Welcome and greet guests; answer general inquiries relating to food, beverages and other restaurants on the premise
• Maintains clean service areas and stocks shelves as required
• Reports any irregular/suspicious activities, malfunctions and hazards to the supervisor immediately
• Assists other co-workers as requested
• Seats guests to minimize wait times as required by the management team
• Understand and follow opening and closing cashier duties
• Regular cleaning and sanitization of counters, refrigerators, and other equipment in the work area
• Performs preventive maintenance and cleaning of food and beverage equipment as required
• Adheres to all AGCO, GCGC, departmental and HR policies as they relate to functions of the role
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned as the Food & Beverage Management Team

Education and Qualification Requirements:

• High School Diploma or equivalent working experience
• Valid Smart Serve Certificate required
• Previous cash handling experience
• Previous P.O.S system experience an asset
• Excellent interpersonal, teamwork, customer service and communication skills
• Must be people-focused and demonstrate a strong commitment to providing exceptional customer service
• Proactive and solution oriented with a drive to succeed
• Demonstrate strong initiative, active listening and teamwork skills
• Maintain a positive working relationship with fellow employees and management as part of a team
• Ability to multi-task and work under pressure in a fast-paced environment
• Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Work Environment Considerations

• Fast paced with multiple priorities, deadlines and deliverables, exposure to some conflict, distress and noise

• This role requires a flexible schedule that adapts to the business needs of a 24-hour operation; will have non-traditional work hours including some evening and weekend work

Minimum Rate (CAD $) | Minimum Salary (CAD $)18.60Job Rate (CAD $) | Midpoint Salary (CAD $)19.69Maximum Rate (CAD $) | Maximum Salary (CAD $)19.69Existing Vacancy: Yes