Manager, Infrastructure Control

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Operations & Safety (GO & UP) division promotes diversity, equity, and inclusion by ensuring equal employment opportunities and fostering a supportive workplace culture.

We support this commitment by providing:

• Competitive Pension Plan

• Employee learning & development programs and reimbursement

• Recognition of prior Public Service for Vacation Entitlement

• Employee Assistance and Wellness Benefit Programs

• Parental Leave top-up, lactations accommodation and childcare partnerships

• Menopause Policy

• Employee Resource Groups

Network Operations is seeking a Manager, Infrastructure Control; this position is a control function in the Network Operations Centre (NOC) and is responsible for the daily oversight of all rail infrastructure-related functions across the Metrolinx network. This role ensures the seamless execution of infrastructure activities by monitoring, assessing, and responding to real-time network conditions, including disruptions, asset failures, and other operational challenges. This management role provides leadership and direction to ensure that infrastructure issues are addressed promptly and efficiently, maintain the integrity and reliability of the rail system.

What will I be doing?

• Monitors’ performance of infrastructure activities, such as work events, general maintenance, emergent conditions and failures, takes corrective action and secures a plan with key stakeholders to reduce service disruptions or delays impacting the Metrolinx network.

• Prioritization and triage for all infrastructure-related failures and asset impairments through effective indirect oversight of the fault control function monitoring the Metrolinx network.

• Provides leadership to a team responsible for command and control over the Metrolinx rail corridors to ensure the safe separation of rail movements from non-rail movement activities (i.e. construction, maintenance and third-party works).

• 24x7 control function; review technical and functional reports for planned construction and corridor maintenance projects; identifies weaknesses that could impact service, customer satisfaction, and safety.

• Managing oversight for track protection ensuring public safety, operational impacts and supporting internal investigations as it relates to on-track incidents.

• Monitor delivery of communications during major work projects impacting operations on the Metrolinx rail network. This includes overseeing the planning, and execution of Major Track Closures (MTC) to ensure work is performed accurately and timely to avoid service disruption upon MTC completion. Ensures the timely delivery of MTC-related activities, specifically, hour-by-hour project timeline and NOC Infrastructure Notice communication.

• Implement, practice, oversee and communicated processes and systems focused on regulatory and safety compliance that ensure the safe and efficient movement of trains and is aligned with regulatory/legislated requirements, corporate policies and customer expectations.

• Develops and recommends service disruption recovery plans and communicates with NOC staff to maintain high levels of service reliability, expedite service recovery plans, and minimize passenger delays.

• Ensures that the status of rail service is communicated within the organization, and through another departments, to customers, media, other transit/rail systems, and other appropriate agencies.

• Maintains and recommends updates to standard operating policies and procedures for daily NOC operations, specifically related to infrastructure control.

• Manages the overall daily work throughout the MX network while maintaining VIA, GO Transit and UP Express operations.

• Accountable for actively participating in weather-related monitoring, while ensuring delivery of operational processes that involves weather (e.g. hot/cold temperatures, flooding, high winds, etc.). This includes ensuring internal and external stakeholders are compliant, promoting customer safety, network resilience, operational efficiency and timely response to potential weather-related impacts on the network.

• Leads continuous improvement initiatives focused on business improvements for rail-infrastructure related functions in Network Operations. Technical accountability to develop, implement and oversee process improvements concentrated on regulatory and safety compliance that ensure the safe operation of movements and track personnel on the Metrolinx network.

• Demonstrates an unwavering commitment to rules compliance and safety. Manage the execution of actions related to potential safety issues and suspected security breaches, ensuring the appropriate authorities are engaged and safety reporting tools are utilized to effectively communicate to the organization.

• Leads business unit initiatives focused on the development of rail infrastructure-related contingency planning to support punctual and reliable customer-focused decision-making of network operations working with respective groups to restructure their deployment plan.

• Leads team accountable for reviewing post-incident reports and actively participates in post-event reviews for planned recovery operational changes; identifies weaknesses that could potentially impact service, customer satisfaction, and safety and provides recommendations.

• Collaborates with internal stakeholders to develop strategic operational plans that align rail corridor project deliverables with ongoing service requirements, ensuring minimal disruption to passenger operations.

• Works closely with project teams, Network Operations, and field stakeholders to balance infrastructure project needs with service commitments, proactively identifying risks and mitigating potential conflicts. This includes leading operational planning deliverables related to operational planning to support ongoing CPG and general maintenance projects impacting baseline operational scheduling.

• Develops comprehensive contingency plans to support accurate timetables, coordinated field operations, and seamless project execution while maintaining service reliability and operational efficiency.

• Leads cross-functional coordination efforts to ensure all stakeholders are aligned on project timelines, operational impacts, and required response strategies, enabling proactive decision-making and minimizing service disruptions.

• Develop and maintain an environment of positive collaboration through strong working relationships and linkages between business units as well as maintaining effective working relationships with key stakeholders to optimize compliance activities.

• Monitor performance of information systems to provide accurate and timely data pertaining to infrastructure-related activities.

Note: The incumbent may be required to work on long-term special projects as assigned

Qualifications

• Completion of a degree in a Transportation Planning/Management, Business Administration, or a related discipline – or a combination of education, training and experience deemed equivalent.

• Demonstrated years’ progressive experience leading daily operations of a major commuter rail and/or bus transportation hub.

• Knowledge of the Employment Standards Act, Occupational Health & Safety Act, and applicable building codes.

• Currently, or previously, held/maintained a Canadian Rail Operations Rules (CROR) qualification as a Rail Traffic Controller, is an asset.

• Knowledge of formal and informal policies and organizational interconnections to navigate boundaries and manage regulatory / compliance.

• Experience with project management and related systems requirements and development methodologies; experience monitoring project progress, related staff, resources, and activities for adherence to timelines, and achievement of project performance results.

• Personal resiliency to manage conflicting pressures and address front-line customer-facing issues.

• Problem solving and oral/written/presentation skills to manage communication with stakeholders, resolve issues, and tailor communications.

• In depth knowledge of Railway Operations, is an asset.

• Knowledge of railway construction, track and signal maintenance, is an asset.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act and other applicable legislation so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [email protected].

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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