Program Coordinator, Physician Quality Improvement (PQI)

Salary
The salary range for this position is CAD $32.43 - $46.62 / hour
Job Summary

Are you passionate about improving healthcare systems, leading impactful projects, and supporting meaningful change? Fraser Health is seeking a collaborative and results-driven Project Coordinator, Physician Quality Improvement (PQI) professional to help advance quality improvement initiatives that directly enhance patient care across one of Canada's largest health authorities.

In this dynamic role, you'll work closely with physicians, healthcare leaders, educators, and stakeholders to support the planning, implementation, and evaluation of quality improvement programs. From coordinating physician training and accreditation activities to supporting project delivery, communications, budgets, and performance tracking, you'll play a key role in building a culture of continuous improvement across Fraser Health.

Why Fraser Health?

• Contribute to healthcare transformation that impacts thousands of patients and families.
• Partner with physicians, clinical leaders, and quality improvement experts across the organization.
• Lead and support projects that drive innovation, efficiency, and better healthcare outcomes.
• Build expertise in quality improvement methodologies and healthcare project management.
• Access competitive compensation, comprehensive benefits, pension, and career development opportunities.
• Join an organization committed to its values of Respect, Caring and Trust.

What You'll Be Doing

As a valued member of the Physician Quality Improvement team, you will:

• Coordinate and support physician quality improvement education and training initiatives.
• Partner with physicians and healthcare leaders to advance quality improvement projects.
• Monitor program outcomes, gather feedback, and identify opportunities for enhancement.
• Support accreditation processes, reporting, communications, and stakeholder engagement.
• Coordinate project activities, participant recruitment, and program logistics.
• Track deliverables, budgets, timelines, and quality improvement metrics.
• Help develop and implement innovative strategies that strengthen healthcare delivery across Fraser Health.

What You'll Bring

• Experience coordinating projects in a complex healthcare or large organizational environment.
• Strong organizational, planning, and project management skills.
• The ability to collaborate effectively with physicians, leaders, and diverse stakeholder groups.
• Excellent communication, facilitation, and relationship-building abilities.
• A passion for continuous improvement and driving meaningful change.
• Strong analytical, problem-solving, and critical-thinking skills.
• The ability to manage multiple priorities while maintaining attention to detail.

Make an Impact Beyond the Project

At Fraser Health, quality improvement is about creating better experiences and outcomes for patients, families, physicians, and communities. Join a team that is helping shape the future of healthcare, one improvement initiative at a time.

Apply today and help drive meaningful healthcare transformation across Fraser Health.

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families.

The Program Coordinator, Physician Quality Improvement (PQI) provides leadership and is responsible for supporting the PQI Initiative ensuring that the various physician projects are on track, participants are supported and training events are delivered; provides operational support by assessing and evaluating activities delivered during the PQI Initiative; provides feedback to the PQI team regarding the participant's evaluation of the PQI Initiative and recommends quality improvements to various activities.

Responsibilities

1. Participates in the development, implementation, maintenance and evaluation of the PQI program and policies, in collaboration with the Manager, PQI; implements a communication plan which include PQI reports, quality-related targets, education and resources available to physicians to support quality improvement initiatives and quality-related goals; works with the PQI team to facilitate the development of learning objectives for quality improvement training to meet the physician's needs.
2. Coordinates the delivery and presentation of various PQI training modules to participants by ensuring all physician support and related training activities are delivered on time and budget; assists in the development and delivery of the training modules and/or content, as requested.
3. Acts as the point person for the participants throughout the training experience to ensure program deliverables are received and meet program expectations; works with staff to ensure training workload is evenly distributed; surveys the various PQI quality indicators and the progress of the quality improvement initiatives by identifying successful practices; shares information with the Manager and PQI team.
4. Works with the Manager to introduce, update and/or implement new or changed processes, structures and systems for the PQI Initiative to ensure the team and faculty are operating under a consistent set of guidelines; identifies areas for quality improvement and forwards concerns to the Manager for follow up action; assists the Manager, PQI or designate with drafting and/or editing project and/or quality improvement charters for physicians to reflect new project initiatives and/or achievements.
5. Collects, completes, clarifies and submits information from the training leads of each learning module including collating information to ensure that all continuing professional education and accreditation requirements are met and documented for the various modules; works with the UBC Faculty of Medicine to ensure the application is complete and all information is provided in a timely manner; acts of the point person regarding accreditation for the various learning modules by responding to inquires and requests for clarification, as required.
6. Works with assigned staff to respond to PQI queries and complaints; reviews participant feedback and comments for any issues/concerns regarding the various modules including course content and presentation; coordinates recruitment and alumni support services for the participants including providing cohort project coordination; collates feedback including suggestions for improvement; escalates significant issues to the Manager or designate, as for resolution and/or further clarification.
7. Provides direction to assigned administrative staff to ensure the smooth functioning of PQI processes by coordinating and/or distributing clerical staff schedules, workload and PQI course deliverables; manages the recruitment intake and registration of participants into the PQI Initiative by checking the participant's pre-requisites prior to registration; contacts the participant to advise if there is an issue with registration and proposed remedy; escalates registration issues to the Manager, PQI for follow up and/or resolution.
8. Provides support in the development and maintenance of operating and capital budgets for the PQI Initiative by reviewing expenditures are within budgetary allowances; provides feedback regarding PQI operational, financial, audit and organizational priorities by preparing supporting documentation and work plans.
9. Supports the design, development and deployment of PQI across Fraser Health; represents the PQI program on internal committees and at stakeholder meetings, as requested.

Qualifications
Education and Experience

Diploma in Business or Health Administration, supplemented with three (3) to five (5) years' recent experience in project management and quality improvement in a large complex health care organization, or an equivalent combination of education, training and experience.

Competencies
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Knowledge of quality improvement methodology and tools.
• Knowledge of project ethics and evaluation.
• Ability to develop and maintain rapport with internal and external stakeholders.
• Demonstrated ability to deal with others effectively.
• Demonstrated ability to function effectively in a highly dynamic environment with changing priorities.
• Ability to work effectively independently and as a member of a team.
• Ability to lead, plan, organize and problem solve.
• Demonstrated ability to organize and prioritize projects.
• Ability to operate related equipment including applicable software applications.
• Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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