Director, Clinical Operations (Community & Hospital)

Mental Health and Substance Use (MHSU), is seeking a dynamic, innovative, and people-centred leader for the Director, Clinical Operations, Mental Health and Substance Use position. This is an exceptional opportunity to shape the future of mental health and substance use services across one of Canada's fastest-growing and most diverse communities while contributing to the advancement of regional programs that are transforming care delivery across Fraser Health.

The Director provides strategic and operational leadership for a diverse portfolio that currently includes Delta and Surrey Mental Health Centres, the Urgent Care Response Centre, and several innovative regional services including the Mental Health Access Line, Virtual Psychiatry Unit, Older Adult Mental Health and Substance Use Services, and the Rehabilitation and Recovery Program. The portfolio spans community-based, outpatient, virtual, and specialized regional services, providing an opportunity to influence care across the continuum and improve access, quality, and outcomes for individuals and families.

As a senior leader within Fraser Health's Mental Health and Substance Use portfolio, the Director will champion the organization's commitment to person-centred, recovery-oriented, culturally safe, and trauma-informed care. Working collaboratively with physicians, operational leaders, community partners, municipalities, Indigenous communities, provincial partners, and people with lived and living experience, the Director will advance innovative service models that improve health outcomes and strengthen the integration of care across systems.

The successful candidate will bring a demonstrated ability to lead in complex environments, balancing operational excellence with strategic vision. They will be responsible for planning, implementing, evaluating, and continuously improving services while fostering a culture of accountability, engagement, learning, and innovation. The Director will have a proven track record of leading teams through change, building strong partnerships, managing financial and human resources, and supporting the development of high-performing leaders and clinical teams.

Beyond operational leadership, this role offers a unique opportunity to contribute to provincial-leading initiatives that are redefining mental health and substance use care. The Director will help advance Fraser Health's commitment to recovery-centred practice, integrated systems of care, quality improvement, and equitable access to services for the diverse communities we serve.

The Director will lead a dedicated and highly skilled team while playing a pivotal role in shaping the future of the largest Mental Health and Substance Use portfolio in British Columbia. For leaders who are passionate about making a meaningful difference in the lives of individuals, families, and communities, this is an opportunity to create lasting impact at both a local and regional level."

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Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Director, Clinical Operations provides leadership and direction on strategies, planning, design, implementation, delivery and assessment of assigned clinical department/service within or across a hospital or health services area, or, for a Regional Program across Fraser Health.

Oversees programs/departments/services to support operational leaders, remove barriers to patient transition and foster a culture of patient-centred care across the health care continuum. Partners with physician, clinical and support leaders in the system design, implementation and sustainability of an integrated clinical program to achieve Fraser Health's priority actions supporting the Fraser Health Strategic Operating Priorities.

Works within a network of Regional Programs, centralized services, hospital sites and community health service areas.

1. Leads strategic/operational planning, integration, implementation and delivery of a program/department/service.
2. Collaborates to communicate program/department/service needs and outcomes.
3. Ensures program/department/ service operate within approved financial mandate. Reviews and endorses budgets and financial plans developed by Managers.
4. Oversees development of policies supports for integration and standardization of health programs/services, capacity and ensuring a systems perspective.
5. Ensures standardization of practice, quality, safety and cost effectiveness support creating integrated patient/client/resident-centered care.
6. Represents the program/department/service in the health service community, civic/provincial governments or others.
7. Ensures performance management criteria form the basis of metrics for program and individual performance plans.
8. Provides leadership to support engagement and respect through support of the well-being and safety of our people through effective feedback, retention strategies, work practices that support work/life balance and the encouragement of personal and professional development.
9. Liaises with Foundation Heads enhancing synergy with Foundation and Fraser Health strategic and operational priorities.

A Master's level of education in a field related to healthcare management, supplemented with seven (7) to ten (10) years' recent related, progressively responsible leadership experience; or an equivalent combination of education, training, and experience.

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Demonstrated leadership in roles to lead and move forward complex organizational change issues across health service needs which support broad transformational objectives
• Demonstrated leadership abilities to incorporate department/site needs within the broader context of the health delivery system and multiple site/service requirements
• Demonstrated ability to work and lead within a matrix reporting structure
• Sound working knowledge of planning concepts related to service delivery, budgetary, staffing, quality and strategic initiatives
• Proven presentation skills within a senior leadership capacity.
• Proven proficiency of leading practice in the field of healthcare leadership

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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