Senior Manager, Client & Advisory Services

CFMWS – WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

Are you passionate about leading high-performing teams and delivering exceptional client experience? As the Senior Manager, Client and Advisory Services, you will play a key leadership role in strengthening client and advisor support across SISIP Financial. You will lead a virtual team of licensed and unlicensed professionals, enhance operational and regulatory practices, and advance strategic initiatives that support consistent, high-quality service across branches nationwide. This is your opportunity to combine financial services expertise, people leadership, and business acumen to make a meaningful difference for members of the Canadian Armed Forces community.

In this role, you will:

✓ Lead and develop a high-performing virtual team, promoting employee engagement, professional growth, accountability, and consistent service delivery

✓ Strengthen the client and advisor experience by establishing service standards, improving support processes, and leading client outreach and engagement activities

✓ Champion operational excellence and business transformation, and identify opportunities for continuous improvement

✓ Provide oversight in a regulated environment, ensuring compliance with industry requirements and internal policies

✓ Collaborate and partner with senior leaders, advisors, internal partners to advance business priorities

The ideal candidate excels at coaching and inspiring others, navigating complex business and regulatory requirements, championing change, and translating organizational priorities into practical solutions.

Why Join Us?

• Lead a national team supporting SISIP Financial branches across Canada
• Make a meaningful contribution to the financial well-being of the Canadian Armed Forces community

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

Language Requirement: Bilingual (English and French) Essential

Reading: Advanced

Writing: Functional

Oral: Advanced

Start Date: November 16, 2026

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.
Salary plus Employee Performance Plan.

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.