Program Support Manager, Military Family Services

CFMWS – WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

Under the direction of a Senior Manager, Military Family Services, the Program Support Manager will be responsible for providing leadership to a team within the Enhanced CAF Child Care Program (ECCCP) team.

This is not a typical job, it’s a chance to shape the future for military families. If you're interested in leading people and activities aimed at supporting military families, specifically in relation to increasing their access of critical services such as child care, and have a drive for work that directly impacts families, we want you on our team.

You will play a key role in connecting families to resources, helping tell the story of why access to child care matters and liaise and engage with your team and other teams within MFS and CFMWS to mobilize a network of support required to enhance the operational readiness of military members and the well-being of their families. You will oversee activities aimed to support families through military challenges like relocations, deployments and transitions, specifically in relation to increasing their access of critical services such as child care.

The successful candidate will bring several years’ experience in managing programs and people, and working in program development and community engagement, communications, outreach and stakeholder engagement initiatives.

Your work will directly impact military families and help increase access to child care and make resources more accessible while working in a dynamic environment that values collaboration, community, and making an impact.

Education, Certifications and Licenses

Bachelor's degree in Community Development, Family Studies, Education, Management or a related field, AND several years of experience in managing family or community development services

Experience

In working with a cross-section of the community

In developing, implementing and overseeing family related programs

In measuring and analyzing service performance

In personnel administration

In project management

In planning and conducting presentations, workshops and briefing sessions

In contract negotiations and administration

In developing, applying, interpreting policies and procedures

In non-violent crisis intervention, an asset

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Bilingual (English and French) Essential

Reading: Advanced

Writing: Functional

Oral: Advanced

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Tuition Reimbursement Program, online learning opportunities including a LinkedIn Learning subscription and second language training.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

Required to work some evenings and weekend events.

Some travel required.

This is a temporary position with an anticipated start date of November 16, 2026 and end date of October 31, 2030.

As part of the selection process, the successful candidate must successfully complete a Reliability status security screening.

November 16, 2026

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.