Visitor Experience Representative

THE ROLE

The Visitor Experience Representative serves as the first point of contact for visitors, providing exceptional customer service and information regarding memberships, programs, services, and facility operations. This role is responsible for processing memberships and payments, maintaining accurate records and reports, supporting administrative functions, and ensuring the facility remains safe, welcoming, and operational. The incumbent also assists with facility bookings, event support, basic troubleshooting of equipment and software, and responds appropriately to safety and emergency situations while contributing to a positive visitor experience.

Education, Certifications and Licenses

High school diploma AND some years of experience in a related field

Current CPR and Basic First Aid qualifications

Experience

Experience in cash handling, records management, preparing reports, monitoring facility usage

Knowledge of cash handling principles and procedures, loss prevention, point of sales systems, general office administration and clerical procedures

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

English Essential / Bilingual (English and French) an asset

Reading: Functional

Writing: Functional

Oral: Functional

Health Benefits: Healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program and mental health support.

Work Life Balance: Paid/unpaid leave, including vacation pay, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Tuition Reimbursement Program, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts provided through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

This position is required to work evenings and weekends.

This is an on-site position with an assigned work location.

Perform moderate lifting, carrying, pulling and/or pushing (i.e. more than 10 lbs/4.5 kg but less than 50 lbs/23 kg).

August 24, 2026

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.