Customer Care Coordinator

CFMWS – WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

THE ROLE

The successful candidate will be responsible for leading MFS Greenwood’s digital communications presence, including the planning, creation, and management of content across social media platforms (e.g., Facebook and Instagram). Experience with Meta Business Suite or similar social media management tools is considered an asset.

The candidate will oversee the administration and ongoing content updates of the MFS Greenwood section of the CFMWS website, ensuring information remains accurate, accessible, and aligned with organizational standards.

Responsibilities also include the development, coordination, and distribution of a monthly electronic newsletter to promote programs, services, and community initiatives to military families.

The successful candidate will collaborate with internal program staff to gather content, ensure consistent messaging across platforms, and enhance visibility of services within the Greenwood community.

Experience with basic graphic design and visual content creation (e.g., Canva or Adobe tools) is considered a strong asset.

The candidate will support content planning through the use of a communications calendar and contribute to continuous improvement of digital engagement practices.

The candidate will monitor engagement and adjust content approaches to improve reach and awareness of MFS Greenwood programs and services.

Bilingual communication (English/French) is considered an asset to support inclusive service delivery.

QUALIFICATIONS NEEDED

Education, Certifications and Licenses

College Diploma in Social Services, Mental Health, Human Services, or a related field, AND several years of experience in human/family services and providing front line support

Experience

In evidence-based approach for psychosocial services

In working with a cross-section of the community

In conducting client needs assessments for referral

In providing front line support

In non-violent crisis intervention

In emergency response to critical incidents

In supportive counselling and critical incident stress debriefing procedures

In researching, establishing, sustaining and fostering a network of community contacts and partnerships

In preparing reports

In data collection and statistical analysis

In public relations and marketing (facilitating and monitoring social media sites an asset)

In applying policies, procedures and regulations

In providing emotional support

In planning and conducting presentations

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

LANGUAGE REQUIREMENTS

English Essential, Bilingual an Asset

Reading: Advanced Level

Writing: Functional Level

Oral: Advanced Level

BENEFITS AVAILABLE

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, and life insurance.

Work Life Balance: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: Group Savings Plans.

Learning and Development: Online learning opportunities and second language training.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

OTHER INFORMATION

This is an on-site position with an assigned work location.

This is a temporary position with an anticipated start date of August 10, 2026 and end date of March 31, 2027.

As part of the selection process, the successful candidate must successfully complete a Reliability status security screening and a Vulnerable Sector Check.

START DATE

August 10, 2026

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.