Manager eCommerce Merchandising - ON & QC

Position Title: Manager eCommerce Merchandising - ON & QC

Job Requisition ID: 48804

Career Group (ADSP): Administration

Division: Qc - Stratégie Num. / Commerce en ligne (80069071)

Department: Marketing and e-Commerce

Work Location: ON - 5559 DUNDAS STREET W

Province: Ontario

The typical salary range for this position is $90 200.00 - $135 400.00 annually. The base salary offered will be determined based on the candidate’s job-related knowledge, skills, education, experience, and internal equity considerations.

Your Mission

Reporting to the Director, Ecommerce Merchandising, you will play a key role in driving the ecommerce commercial strategy across METRO’s food banners.

You will be responsible for executing and evolving merchandising, promotional, and assortment strategies that drive sales, profitability, conversion, and basket growth across METRO’s ecommerce platforms and third-party marketplaces.

Working closely with your team and cross-functional partners, you will collaborate with Merchandising, Marketing, Operations, Catalog, Data, Artificial Intelligence, and IT teams to ensure the successful execution of commercial initiatives and deliver a best-in-class online shopping experience.

Key Responsibilities

Ecommerce Commercial Strategy

• Contribute to the development and execution of the ecommerce merchandising strategy across all food banners.
• Ensure alignment between ecommerce initiatives, category strategies, and financial objectives.
• Identify opportunities to drive sales growth, margin improvement, and profitability.

Promotions, Digital Merchandising and Customer Experience

• Develop and manage the ecommerce merchandising calendar.
• Optimize digital merchandising touchpoints and promotional placements across ecommerce platforms.
• Drive conversion, basket size, and impulse purchases through an engaging and effective customer experience.

Assortment and Commercial Performance

• Define and evolve the ecommerce assortment strategy across owned platforms and third-party marketplaces.
• Analyze key performance indicators, including sales, margin, conversion, basket size, out-of-stocks, profitability, acquisition, and retention, and recommend actionable improvements.
• Contribute to financial forecasting, budget planning, and growth initiatives.

Partnership Management and Innovation

• Drive the growth and performance of third-party marketplaces and strategic partners.
• Identify and develop new business opportunities to accelerate digital sales.
• Monitor ecommerce industry trends and recommend innovative solutions to enhance customer experience and commercial performance.

Leadership and Team Development

• Lead, coach, and develop a team of Ecommerce Assistant Category Manager.
• Act as a central point of collaboration between Merchandising, Catalog, Procurement, Marketing, Operations, Data, AI, and Technology teams.
• Foster a culture of collaboration, innovation, accountability, and continuous improvement.

Qualifications

• Bilingualism (French and English) is required.
• Minimum of 7 years of experience in ecommerce, merchandising, category management, or digital marketing.
• Bachelor’s degree in Business Administration, Marketing, Ecommerce, or a related field.
• Proven experience leading teams and influencing cross-functional stakeholders.
• Strong analytical, prioritization, and execution skills.
• Ability to influence and build strong partnerships with internal and external stakeholders.
• Solid understanding of ecommerce KPIs and omnichannel retail environments.
• Proficiency with SAP, Power BI, and Microsoft Office applications.

Why Join Our Team?

• Play a strategic role in the growth of ecommerce at one of Canada’s leading food retailers.
• Help shape the digital experience of millions of customers.
• Collaborate with high-performing multidisciplinary teams and leading technology partners.
• Thrive in an environment where innovation, data, and artificial intelligence directly influence business decisions.

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives. Disclosure on Use of Artifical Intelligence in Recruitment: At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes. METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team. We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you. Please note that we will only contact those whose applications are selected. We respectfully request that agencies do not contact us or send us unsolicited applications.