Director Security & Resiliency (Ontario)

Position Title: Director Security & Resiliency (Ontario)

Job Requisition ID: 48221

Career Group (ADSP): Administration

Division: Nat - Ressources humaines (80069754)

Department: Human Resources

Work Location: ON - 5559 DUNDAS STREET W

Province: Ontario

The typical salary range for this position is $108 480.00 - $149 160.00 annually. The base salary offered will be determined based on the candidate’s job-related knowledge, skills, education, experience, and internal equity considerations.

Reporting to the Senior Director, Enterprise Security & Resilience, the Director, Retail Crime leads loss prevention, fraud, investigations and asset protection across Metro’s retail operations. The role drives strategy execution based on risk, ensures compliance, and acts as a key partner to banners, operations and external stakeholders.

KEY / MAIN RESPONSIBILITIES:

• Lead the team responsible for loss prevention, investigations, fraud and physical security technologies
• Develop and execute loss prevention and asset protection strategies and programs
• Ensure compliance with regulatory, contractual and internal requirements
• Oversee investigations, complaints and security incidents and define action plans
• Monitor risks, threats and crime trends and drive continuous improvement initiatives
• Define KPIs and track program performance
• Establish and manage OPEX and CAPEX budgets related to security and protection programs
• Partner with retail operations across Quebec and Ontario
• Collaborate with internal and external stakeholders (vendors, industry, law enforcement)
• Coach, develop and lead the team

QUALIFICATIONS:

• Bilingual (French/English) required
• Bachelor’s degree required; Master’s an asset
• 10+ years of experience in security, loss prevention or fraud
• 5+ years of leadership experience
• Strong expertise in loss prevention and security technologies
• Budget management experience (OPEX / CAPEX)
• Strong leadership, influence, communication and adaptability

• Strong Relationship building skills:
  • Internal: Security & Resilience, Operations, IT, Finance, HR, Banner leadership
  • External: Vendors, industry partners, law enforcement

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives. Disclosure on Use of Artifical Intelligence in Recruitment: At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes. METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team. We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you. Please note that we will only contact those whose applications are selected. We respectfully request that agencies do not contact us or send us unsolicited applications.