Retail Systems Support Specialist

Position Title: Retail Systems Support Specialist

Job Requisition ID: 47923

Career Group (ADSP): Administration

Division: Nat - Systèmes d'information (80069756)

Department: Information Systems

Work Location: ON - 5559 DUNDAS STREET W

Province: Ontario

The typical salary range for this position is $66 300.00 - $89 700.00 annually. The base salary offered will be determined based on the candidate’s job-related knowledge, skills, education, experience, and internal equity considerations.

This posting is for an existing permanent full-time vacancy.

Joining our team has its advantages:

- Flexible schedule to promote work/life balance
- Telecommuting in hybrid mode
- Group insurance from the first day
- Very competitive pension plan
- Generous holiday policy
- Personal days
- Employee Assistance Program
- Free parking
- Opportunity for professional development

Your mission in the team:
The Retail Systems Support Specialist is responsible for the implementation, maintenance, and support of all Point-of-Sale (POS) and back-office hardware and software applications across both existing and new store locations.
The successful candidate will demonstrate strong adaptability to evolving technologies, combined with solid technical expertise and project management capabilities. This role requires effective collaboration with the Quebec IT team to ensure seamless system deployment and ongoing operational support.
Key responsibilities include ensuring system stability, troubleshooting issues, coordinating installations, and supporting store operations with new technology solutions. While adhering to corporate guidelines, standards, and policies.

Your responsibilities as Retail Systems Support Specialist:
- Coordinate Technology deployment for new, reno and existing stores.
- Coordinate the installation of hardware components for new stores, renovations and e-commerce operations, Including POS controllers, Servers, BDMS Workstations, Access Points, Ordering Guns, Printers and POS terminals.
- Perform hardware troubleshooting and issue resolution.
- Provide Help Desk support on a rotational basis.
- Deliver 3rd Level and after-hours “on-call” support for stores on a rotational pager schedule.
- Work in conjunction with Store Design to review the blueprints of new/ reno stores.
- Perform hardware reconfiguration setups as required.
- Manage the procurement of IT equipment for both new and existing stores.
- Oversee ISP ordering for new stores, including Installation or Routers and Modems.
- Configure and personalize systems to meet the specific operational needs of each store.
- Coordinate Global Payments setup, including Merchant IDs and pin pad installations.
- Coordinate vendor services, including Cat 5/6 cabling, POS installations, Scale certifications.
- Work closely with Project Managers and attend site meetings as required.
- Support the Manager of Store Technical Services with ongoing initiatives and projects.
- Create and maintain technical documentation and procedural guides.

The qualifications we are looking for:
- Post secondary education
- Retail background an asset
- Sound technical skills
- Project management skills
- Troubleshooting and escalation
- Travel and after-hours support

Some additional advantages:
- Understanding Blueprints
- Adapt easily to change – schedules and technology
- Strong communication skills
- Ability to meet deadlines
- Team Player
- Self motivation
#LI-Hybrid

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives. Disclosure on Use of Artifical Intelligence in Recruitment: At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes. METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team. We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you. Please note that we will only contact those whose applications are selected. We respectfully request that agencies do not contact us or send us unsolicited applications.