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Software technical support analyst

winni.app

Winnipeg, MB

Posté aujourd'hui

Détails de l'emploi :

18,00 $ / heure
Temps plein
Niveau d`entrée

Avantages :

Modalités de travail flexibles

Overview
  • Job Duration: Permanent
  • Language of Work: English
  • Hours of Work: 31 hours per week
  • Education:
  • Experience:
  • Education
  • College/CEGEP
  • Computer science
  • Computer technology/computer systems technology
  • Work setting
  • Startup company
  • Private company, corporation or industry
  • Private sector
  • Tasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
  • Computer and technology knowledge
  • Linux
  • Internet
  • Servers
  • File management software
  • Word processing software
  • Presentation software
  • Mail server software
  • Communication software
  • Programming software
  • HTML editing software
  • Website creation and management software
  • Web service design
  • Business diagram software
  • Database software
  • Software development
  • JavaScript
  • MS Office
  • API
  • React.js
  • Area of specialization
  • E-commerce
  • Transportation/travel information
  • Own transportation
  • Own vehicle
  • Willing to travel
  • Valid driver's licence
  • Work conditions and physical capabilities
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Sitting
  • Own tools/equipment
  • Computer
  • Internet access
  • Cellular phone
  • Personal suitability
  • Client focus
  • Efficient interpersonal skills
  • Ability to multitask
  • Time management
  • Honesty
  • Screening questions
  • Are you available for shift or on-call work?
  • Do you have experience working in this field?
  • Do you have the equipment you need to work from home (like internet and a workspace)?
  • Do you meet the language requirements listed in the job posting for the position (English or French)?
  • Experience
  • 2 years to less than 3 years
  • Employment terms options
  • Flexible hours
  • On call
  • Weekend
  • Overtime required
  • Workplace information
  • Hybrid
  • Support for youths
  • Offers mentorship, coaching and/or networking opportunities for youth

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