Titre du poste ou emplacement

Guest service agent

The Prince George Hotel

Halifax, NS

Posté aujourd'hui

Détails de l'emploi :

19,69 $ / heure
Temps plein
Niveau d`entrée

Avantages :

Assurance maladie

Overview
  • Work Term: Permanent
  • Work Language: English
  • Hours: 32 to 40 hours per week
  • Education: No degree, certificate or diploma
  • Experience: 1 year to less than 2 years
  • Work setting
  • Hotel, motel, resort
  • Tasks
  • Investigate complaints and claims
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
  • Computer and technology knowledge
  • Word processing software
  • Computerized bookkeeping system
  • Central reservation system (CRS)
  • Spreadsheet
  • Internet
  • Security and safety
  • Criminal record check
  • Work conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure
  • Personal suitability
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
  • Resourcefulness
  • Screening questions
  • Are you available to start on the date listed in the job posting?
  • Do you have experience working in this field?
  • Employment terms options
  • Evening
  • Employment terms options
  • Morning
  • Day
  • Weekend
  • Health benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
  • Financial benefits
  • Group insurance benefits
  • Registered Retirement Savings Plan (RRSP)
  • Long term benefits
  • Long-term care insurance
  • Other benefits
  • Other benefits
  • Team building opportunities
  • Parking available
  • Support for newcomers and refugees
  • Participates in a government or community program or initiative that supports newcomers and/or refugees
  • Does not require Canadian work experience

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