Retail/wholesale establishment/distribution centre
Tasks
Answer written and oral inquiries
Co-ordinate special publicity events and promotions
Gather, research and prepare communications material
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Perform general office duties
Receive and log complaints
Explain procedures, risks and benefits to clients
Maintain and manage digital database
Answer clients' inquiries and provide information
Consult with clients after sale to provide ongoing support
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