Titre du poste ou emplacement

User support technician

Paul Gupta & Associates

Oakville, ON

Publié il y a 15 jours

Détails de l'emploi :

36,00 $ / heure
Temps plein
Expérimenté

Overview
  • Education:
  • Experience:
  • Education
  • College/CEGEP
  • Tasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Supervision
  • 3-4 people
  • Work conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Physically demanding
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sound discrimination
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling
  • Personal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Experience
  • 1 year to less than 2 years
  • Employment terms options
  • Morning
  • Day
  • Overtime available
  • Job Duration: Permanent
  • Language of Work: English
  • Hours of Work: 30 to 40 hours per week

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