Titre du poste ou emplacement

Client support representative - systems

CCFS Accounting Services Inc.

Oakville, ON

Publié il y a 30+ jours

Détails de l'emploi :

36,00 $ / heure
Temps plein
Niveau d`entrée

Overview
  • Job Duration: Permanent
  • Language of Work: English
  • Hours of Work: 40 hours per week
  • Education:
  • Experience:
  • Education
  • College/CEGEP
  • or equivalent experience
  • Tasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
  • Personal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Screening questions
  • Are you authorized to work in Canada?
  • Do you have experience working in this field?
  • Do you live near the job location?
  • Employment terms options
  • Early morning
  • Experience
  • 1 year to less than 2 years
  • Employment terms options
  • Morning
  • Overtime available
  • Support for persons with disabilities
  • Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
  • Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
  • Support for newcomers and refugees
  • Supports newcomers and/or refugees with foreign credential recognition
  • Does not require Canadian work experience
  • Support for youths
  • Provides awareness training to employees to create a welcoming work environment for youth
  • Support for Indigenous people
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
  • Support for mature workers
  • Applies hiring policies that discourage age discrimination
  • Provides staff with awareness training to create a welcoming work environment for mature workers

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