• Work Term: Permanent
• Work Language: English
• Hours: 30 to 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years
• or equivalent experience

Tasks

• Develop communication strategies
• Implement communication strategies and programs
• Produce informational materials to increase awareness of services available
• Answer written and oral inquiries
• Gather, research and prepare communications material
• Prepare and/or deliver educational, publicity and information programs, materials and sessions
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive and log complaints
• Explain procedures, risks and benefits to clients

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Hand-eye co-ordination
• Standing for extended periods
• Walking
• Ability to work independently

Personal suitability

• Client focus

Screening questions

• Are you available for the advertised start date?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance
• Pension plan

Long term benefits

• Tax-Free Savings Account (TFSA)

Support for persons with disabilities

• Participates in a government or community program or initiative that supports persons with disabilities

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees

Support for youths

• Participates in a government or community program or initiative that supports youth employment

Support for Veterans

• Participates in a government or community program or initiative that supports Veterans

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people

Support for mature workers

• Participates in a government or community program or initiative that supports mature workers

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities