Titre du poste ou emplacement

Guest service agent

Point Pleasant Lodge
Halifax, NS
Publié il y a 10 jours
Détails de l'emploi :
16,50 $ / heure
Temps plein
Expérimenté

  • Education: Secondary (high) school graduation certificate
  • Experience: Will train
  • or equivalent experience
Work setting
  • Hospitality industry
  • Urban area
  • Hotel, motel, resort
Tasks
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
Computer and technology knowledge
  • Database software
  • Internet
Security and safety
  • Bondable
  • Criminal record check
Work conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Work under pressure
Personal suitability
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
Screening questions
  • Are you available for the advertised start date?
  • Are you currently a student?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Work Term: Permanent
  • Work Language: English
  • Hours: 37.5 hours per week

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