• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 32 hours per week
• Education:
• Expérience:

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Information technology
• Computer support specialist
• Computer technology/computer systems technology

Work setting

• Computer hardware or software retailer/wholesaler
• Help desk
• Consulting firm
• General office
• Private company, corporation or industry
• Private sector

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Supervision

• 1 to 2 people

Certificates, licences, memberships, and courses

• CompTIA Security+ Certification
• Network+ Certification
• A+ Certification

Computer and technology knowledge

• MAC
• Linux
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Multimedia software
• Word processing software
• Mail server software
• Communication software
• Image editing software
• HTML editing software
• Website creation and management software
• Web service design
• Desktop publishing software
• Database software
• Mac OS
• Python
• Quick Books
• MS Active Directory
• JavaScript
• MS Office
• MS Windows
• SQL
• SharePoint
• Spreadsheet
• TCP/IP
• Wireless networks
• PHP
• WordPress

Area of specialization

• Project management
• E-commerce

Security and safety

• Bondable
• Basic security clearance
• Confidential security clearance
• Criminal record check

Transportation/travel information

• Own transportation
• Own vehicle
• Vehicle supplied by employer
• Willing to travel
• Willing to travel regularly
• Valid driver's licence
• Travel expenses paid by employer

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Manual dexterity
• Attention to detail
• Sound discrimination
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Own tools/equipment

• Computer
• Internet access
• Cellular phone

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Screening questions

• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have the above-indicated required certifications?

Experience

• 5 years or more

Workplace information

• On the road job

Financial benefits

• Gasoline paid
• Mileage paid

Other benefits

• Free parking available
• Learning/training paid by employer
• Paid time off (volunteering or personal days)
• Transportation provided by employer
• Parking available