• Education:
• Expérience:

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Computer and technology knowledge

• Networking software
• Networking hardware
• Networking security
• Internet
• Servers
• Desktop applications
• MS Office
• SharePoint

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail

Own tools/equipment

• Cellular phone

Personal suitability

• Accurate
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Team player
• Ability to multitask
• Time management

Screening questions

• Are you currently legally able to work in Canada?

Experience

• 1 year to less than 2 years

Financial benefits

• As per collective agreement

Other benefits

• Learning/training paid by employer
• Team building opportunities
• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 35 to 40 hours per week