Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Customer Service Representative!

Company: Valley Waste Resource Management

Location: Kentville, NS

Job Category: Customer Service

About the Role

Are you passionate about providing exceptional customer service? Valley Waste Resource Management is seeking a dedicated Customer Service Representative to join our dynamic call center team. This is a permanent position offering 35 hours of work per week in a fast-paced, public sector environment.

Key Responsibilities

As a Customer Service Representative, you will:

• Answer written and oral inquiries from customers.
• Address customer complaints and concerns with professionalism.
• Provide detailed information about our services, including types and costs.
• Issue receipts and maintain accurate records and statistics.
• Obtain and assess relevant information to deliver meaningful services.
• Order office supplies and manage inventory.
• Perform general office duties and maintain a digital database.
• Log complaints and receive payments efficiently.

Requirements

• Work Term: Permanent
• Work Language: English
• Hours: 35 hours per week
• Education: No degree, certificate, or diploma required
• Experience: 1 to less than 7 months

Work Setting

• Public sector environment

Computer and Technology Knowledge

• Proficient in database software
• Familiar with the Internet
• Experience with MS Excel, MS Outlook, and MS Word

Security and Safety

• Bondable
• Criminal record check required

Transportation/Travel Information

• Valid driver's license is necessary

Work Conditions and Physical Capabilities

• Attention to detail is crucial
• Ability to thrive in a fast-paced environment
• Willingness to work overtime as needed
• Ability to meet tight deadlines and work under pressure
• Comfortable with repetitive tasks

Personal Suitability

• Punctual and reliable
• Client-focused with excellent interpersonal skills
• Strong oral and written communication abilities
• Flexible and organized
• Team player with initiative and good judgment
• Ability to multitask and dependability
• Honest and a quick learner

What We Offer

Health Benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial Benefits

• Group insurance benefits
• Life insurance
• Pension plan

Salary

Annual salary ranges from $43,206.40 to $52,102.14 (to be negotiated).

If you are ready to take the next step in your career and make a difference in our community, we encourage you to apply!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.