Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Guest Services Manager!

Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced environment where your leadership skills can shine? Travelodge Sydney is seeking a dedicated and enthusiastic Guest Services Manager to join our dynamic team. If you have a knack for problem-solving and a commitment to excellence, we want to hear from you!

About the Role

As the Guest Services Manager, you will play a pivotal role in ensuring our guests have a memorable stay. You will be responsible for developing and implementing policies and procedures that enhance daily operations, supervising staff, and addressing customer concerns with professionalism and care. Your leadership will help create a welcoming atmosphere for all guests, including those with special needs.

Key Responsibilities

• Develop and implement policies and procedures for daily operations.
• Supervise and manage staff, ensuring a high level of service.
• Negotiate with suppliers for materials and supplies.
• Coordinate with clients for the use of facilities.
• Prepare budgets and monitor revenues and expenses.
• Enforce policies and procedures to maintain operational standards.
• Address customer complaints or concerns promptly and effectively.
• Assist clients and guests with special needs.
• Establish work schedules for staff.
• Recruit, organize, train, and manage team members.
• Ensure safety procedures are followed at all times.

Who You Are

The ideal candidate will have:

• A college or CEGEP education.
• 2 to 3 years of experience in a similar role within a hotel, motel, or resort setting.
• Strong interpersonal skills and the ability to work efficiently under pressure.
• A proactive approach and the ability to work as part of a team.
• Attention to detail and a commitment to maintaining high standards.

Work Environment

This role is set in a fast-paced hotel environment where you will be expected to manage multiple tasks simultaneously. Your ability to remain calm under pressure will be essential as you lead your team to deliver outstanding service.

Commitment to Inclusivity

At Travelodge Sydney, we believe in creating a welcoming environment for everyone. We provide:

• Awareness training for employees to support persons with disabilities.
• Diversity and cross-cultural training for newcomers and refugees.
• Awareness training to create a welcoming environment for youth and veterans.
• Cultural competency training for Indigenous workers.
• Awareness training for mature workers and visible minorities.

What We Offer

This is a permanent position with a commitment of 35 hours per week. You will receive a competitive salary of $69,342.00 annually. Join us in creating memorable experiences for our guests while working in a supportive and inclusive environment.

About Travelodge Sydney

Travelodge Sydney is dedicated to providing exceptional hospitality and service. Our team is passionate about making every guest's stay enjoyable and comfortable. We pride ourselves on our commitment to inclusivity and diversity, ensuring that all guests and staff feel welcome and valued.

If you are ready to take the next step in your career and make a difference in the hospitality industry, we encourage you to apply!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.