Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Guest Service Agent!

Company: Point Pleasant Lodge

Location: Halifax, NS

Job Category: Hospitality and Food Service

About the Role

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, Point Pleasant Lodge is looking for a dedicated Guest Service Agent to join our dynamic team!

Key Responsibilities

As a Guest Service Agent, you will play a vital role in ensuring our guests have a memorable experience. Your tasks will include:

• Registering arriving guests and assigning rooms
• Resolving complaints and claims with professionalism
• Taking, canceling, and changing room reservations
• Providing information on hotel facilities and services
• Offering general information about local points of interest
• Processing guest departures, calculating charges, and receiving payments
• Balancing cash and completing balance sheets and cash reports
• Maintaining an inventory of vacancies, reservations, and room assignments
• Following emergency and safety procedures
• Answering telephone calls and relaying messages
• Assisting clients/guests with special needs
• Delivering requested wakeup calls to customers
• Performing light housekeeping and cleaning duties
• Providing outstanding customer service

Requirements

Education

• Secondary (high) school graduation certificate

Experience

• Will train
• Permanent position
• 37.5 hours per week
• Language of work: English

Work Setting

• Hospitality industry
• Urban area
• Hotel, motel, resort

Skills and Personal Suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral and written communication
• Flexibility and judgment
• Organized and reliable
• Team player

Computer and Technology Knowledge

• Database software
• Internet proficiency

Security and Safety

• Bondable
• Criminal record check required

Work Conditions and Physical Capabilities

• Attention to detail
• Ability to work under pressure in a fast-paced environment

Compensation

Salary: $16.50 hourly

Screening Questions

To ensure a good fit for this role, please consider the following questions:

• Are you available for the advertised start date?
• Are you currently a student?
• Are you legally able to work in Canada?
• Do you reside near the advertised location?
• Do you have previous experience in this field of employment?

About Point Pleasant Lodge

At Point Pleasant Lodge, we pride ourselves on creating a welcoming atmosphere for our guests. Our team is dedicated to providing top-notch service and ensuring that every visitor feels at home. Join us in making unforgettable memories for our guests!

We look forward to welcoming you to our team!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.