Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Service Agent at The Simon Hotel Sydney!

Are you passionate about providing exceptional customer service in the hospitality industry? The Simon Hotel Sydney is looking for enthusiastic and dedicated individuals to join our team as Service Agents for our guests. If you thrive in a fast-paced environment and enjoy making guests feel welcome, this is the perfect opportunity for you!

About the Role

This is a permanent position offering flexible hours ranging from 16 to 40 hours per week. As a Service Agent, you will play a crucial role in ensuring our guests have a memorable experience from the moment they arrive until their departure. Your responsibilities will include:

• Registering arriving guests and assigning rooms
• Processing group arrivals and departures
• Taking, canceling, and changing room reservations
• Providing information on hotel facilities and services
• Offering general information about local points of interest
• Exchanging foreign currency
• Processing guests' departures, calculating charges, and receiving payments
• Balancing cash and completing balance sheets, cash reports, and related forms
• Following emergency and safety procedures
• Performing clerical duties such as faxing, filing, and photocopying
• Answering telephone calls and relaying messages
• Assisting clients/guests with special needs
• Contacting customers to deliver requested wake-up calls
• Providing outstanding customer service

What We’re Looking For

To succeed in this role, you should have:

• A college/CEGEP education or equivalent experience
• 1 to less than 7 months of experience in a similar role
• Strong computer skills, including knowledge of multi-line switchboards, word processing software, database software, central reservation systems (CRS), spreadsheets, and the Opera system
• Attention to detail and the ability to work under pressure
• Excellent oral and written communication skills
• Dependability, flexibility, and strong interpersonal skills
• A client-focused attitude and the ability to work as part of a team

Work Environment

You will be working in a dynamic hospitality setting, where standing for extended periods and managing a fast-paced environment are essential. Your role will require you to have your own transportation and be bondable, as well as pass a credit and criminal record check.

Benefits of Joining Our Team

At The Simon Hotel Sydney, we value our employees and offer a range of benefits, including:

• Health benefits, including dental, healthcare, and vision care plans
• Financial benefits as per collective agreement, including a Registered Retirement Savings Plan (RRSP)
• Free parking available for all employees

Salary

The hourly wage for this position is $17.73.

Location

This position is based in beautiful Sydney, NS, where you can enjoy a vibrant community and stunning natural surroundings.

Are You Ready to Make a Difference?

If you are excited about the opportunity to contribute to our guests' experiences and be part of a dedicated team, we encourage you to apply! Join us at The Simon Hotel Sydney and help us create unforgettable memories for our guests.

We look forward to welcoming you to our team!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.